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How Can I Order the Variable Name Choices in a Catalog Item Reference Qualifier on Service Portal

How Can I Order the Variable Name Choices within a Catalog Item Reference Qualifier Javascript Dear ServiceNow Community Colleagues, I am using a Lookup Select Box variable, on my catalog item, due to having variables that are dependent on another (S...

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What Controls the Restricted Ability to Create csm_consumer Records With Duplicate Emails?

Hi everyone, I’m working in a CSM environment and need some clarification around consumer creation rules.Right now, the csm_consumer table restricts creating new consumers when the email value already exists on another consumer record. For a specific...

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Risk workspace is not displayed while performing Simulate a risk assessment

Risk workspace is not displayed while performing Simulate a risk assessment under Certified Implementation Specialist – Risk and Compliance (CIS-RC): 11. Impersonate Rosie Madison, the risk manager.12. Using Risk Workspace, schedule risk assessment f...

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How to check details the Software

I wanted to see the details of the Entitlements and the software associated with it. Need to provide details / evidences that the appropriate licensing was obtained for audit purpose. Software is authorized or not.

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Please share pathway fo AI learning in Servicenow

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Lookup rule for cloud resource

Hi Team, We are implementing Configuration compliance for our customer. we have an integration with third party scanner which brings in cloud misconfiguration and policy into ServiceNow. we have stuck at lookup rule to populate CI info at Test result...

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Configuration Compliance

Link to incident in Flow Designer

Hi,I'm sending email via flow designer. And i want to know how I can add Link to that record of incident.I used ${URI_REF} but doesn't work.Please write the answer in breif.Thanks

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Service Portal widget onload DOM manipulation

In a Service Portal Widget, how do I manipulate the DOM once the HTML template has rendered? (onload)Thanks!

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Resolved! Automated Responses on Smart Assessment do not correctly populate an answer

I'm trying to meet a requirement to automatically answer some questions in a GRC Smart Attestation for a Control. Use case 1: I have a radio button question with 2 answers (Yes/No) (Question 1). Then I created another radio button question with the ...

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RITM State/Stage is not getting updated

I am working in ServiceNow (FSO scope) inside a widget and trying to update the RITM state to "Request Cancelled" via script (mentioned below)The flow context state changes to Cancelled when I run it in Background Script, but the RITM record itself d...

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Resolved! Set default source for mobile app HR Case

Hi everyone, I was wondering if it was possible to set all HR Cases created via ServiceNow mobile app with the source 'mobile_app' for example without using gs.IsMobile()? Thank you!

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Cleared CIS-DF (CMDB & CSDM): Exam Experience, Difficulty Level, and Key Learnings

I cleared the CIS-DF exam yesterday, and since this certification was released very recently, there were no proper resources, no exam guides, and no clear study pointers available online. I noticed many people in the ServiceNow Community searching fo...

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A couple questions about CWM

Is there an ability to add a colored dot/tag like in VTB to a card? If not what would be an alternative?When viewing the kanban board what is the alternative to the VTB being able to click on a user's name at the top to automatically filter by what's...

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Update ER Case when attachment added to related corrective action

A pain point for our ER Agents is that there is not an easy way to know if corrective action records associated to an ER case has an attachment added. An idea I had was to write a business rule on the corrective action table that posts a work note t...

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${event.parm2} returning null in Next Expeience content In-App Notification

I am working on triggering an in-app notification using an event trigger from script include and would like to display the content from parm2 or parm1 in the message header or body. Currently, these values are returning as null. I have also attempted...

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