New fields not appearing on Incident form

Hi everyone,I recently added a couple of custom fields to the Incident table. They show up in the dictionary and I also added them to the form layout, but they’re still not appearing on the Incident form in the UI.I already tried clearing cache and c...

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When does it make sense to use a Case instead of going straight to an Incident?

I’m trying to better understand when an organization would choose the Case route versus going straight to an Incident.In many DoD/internal support environments I’ve seen, the cleaner and quicker workflow is to open an Incident as soon as a customer c...

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Deletion option stays On in Favorites Navigation bar

1. Click on Favorites Navigation bar.2. Notice all the X's are visible on all Favorites (for deletion). Thank you for your support in advance!

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• Service Operations Workspace

ServiceNow Resume not displaying badges and microcertfication

Hi all,*Not sure if this is the right forum* Is anyone else having issues with ServiceNow Resume not displaying badges and microcertfications? *If helpful, also having issues with ServiceNow University profile not displaying as well as not saving ski...

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Issue with MCP–Figma Integration: UI Not Rendering as per Figma Design

Hi everyone,I’m working on a project where we’re using the MCP server and Build Agent to generate UI layouts in ServiceNow based on our Figma designs. However, after connecting MCP with Figma, the UI output produced in ServiceNow does not match the e...

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Zurich - Integration user doesn't show up in OAuth application user drop-down

In Zurich the Integration user doesn't show up in OAuth application user drop-down in the Inbound integrations: OAuth - Client credentials grant.  I also cannot check the 'Web Services integration user only' when creating the user as that's hidden, s...

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Servicenow/azure custom transation integration

Does servicenow supports Azure custom dictionaries/custom translations? if yes how to do this?

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Getting error when connecting Now assist with openAI "Error: Cannot read property "provider"..."

Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...

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SPM project change request

Hi Team, Need to know ways to use of project change request which should be recommended to customer to use as per the servicenow best practice .In my case project change request like adding new tasks and new cost plan or editing dates of existing tas...

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What is ServiceNow

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Best simple visual explanation of ServiceNow ACLs I’ve found

I came across this ServiceNow University lesson and honestly thought it was one of the clearest ACL explanations, done in a funny and animated way. I’m not sure who made it originally, but it’s now available on the official Now Learning platform.Supe...

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workspace custom table

when i select the any month in drop down i want to show that months stats in workspace dashboard.how can i achieve this  

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How do I modify the menus in Shopping Hub

Trying to modify these menus:  

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Hello all just exploring all the features of ServiceNow

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Ai Search Restrictions

We are seeing that the search results in the genius results are not always accurate, especially when it comes to our HR information. That certainly could be a result of knowledge article issues. A question has been raised as to whether we can exclude...

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