Need the Response and Resolution SLA timeline

Hi Team  can anyone please help me on this -  we Need the Response and Resolution SLA timeline data  from i can find this please provide me steps , i have to extract that data .  from which table i can find this data . Thanks

• Question

Now Assist in Virtual Agent

How to enable this need more help? option / topic. I tried checking in sys_cs_topic table didn't find any. How to enable this option? 

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Workflow Approval - User activity

Hi Team,I have created an Approval for RITM using Workflow Approval - User activity and adding approvers using sys id in Advanced Script.  Refer below image.     For wait for condition I have set "Anyone to approve" and When anyone rejects " Rejects ...

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How to investigate where the table References used Before Deleting a Custom Table in ServiceNow

To optimize subscription costs, we have a requirement to delete a custom table in ServiceNow. Before proceeding, we need to ensure that the table or its records are not referenced anywhere in the platform, such as in fields, scripts, choice lists, or...

• Question

Field Highlighting Restrictions - Reference , Document ID and URL field types cannot be highlighted.

Hi ,https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/navigation-and-ui/task/highlight-list-fields-platform.htmlFound the above documentation on Field highlighting which states that , Reference , Document IDs and U...

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How to check if the schedule job is completed

Hi,How to check if the schedued job is completed execution or not. In one of my scheduled job it got completed but error message comes up in the Job log table. Also state changes to ready.  How to check if scheduled job completed or not without any e...

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what is the difference between form layout and form builder

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One ACL making field read only and other making field editable on form , which one will apply ?

Hi Community, Can anyone explain above scenario?Is there any order or logic which applies while evaluating this kind of scenarios? 

• Question

CMDB Learning

Hi Team,Today, When I tried to login and resume the learning then I got the below error and not able to continue.Kindly help me on this. You are not authenticated to access this content. Reason: {"message":"Requester's IP address does not match the a...

• Question

Microsoft Entra ID Integration for Password Reset Spoke - Configurations for VA integration

Hi Community,I am exploring the Microsoft Entra ID Integration for Password Reset Spoke in ServiceNow and would like to understand how it is designed to work end-to-end with Virtual Agent.The spoke provides multiple subflows (for example, password re...

• Question

How to set ITIL view when previewing caller record from Incident

In incident table,  if i preview caller field then instead of another view i should see ITIL view of sys_user table.If i apply view rules then it forcefully showing ITIL view and from that we cannot change the view .Is there any other way to do that?

• Question

In catalog task one variable is visible from the catalog item which in flow i have not selected

I have an order guide in which 2 catalog item is there. one is Pc purchase and 2nd is New hire. i have applied condition on variable when to show. For eg. if i am ordering from order guide some particular variables will be visible in pc purchase in s...

• Question

Variable set is hiding when submitting from Order guide

I have an order guide, in which 2 catalog item are there.  one is pc purchase and other is new hire. When i submit from order guide then a variable set in pc purchase should be visible on ritm . When i submit pc purchase standalone then that variable...

• Question

FW inbound Email is not getting attached to Case although it has same ref tag

Detailed descriptionWhen we forward any email using FW instead of reply (RE) it is creating new case instead of attaching. We see inbound action Update Case via Reply for EaaI for Reply email which is using flow designer for further processing and cr...

• Question

CAD Exam Yokohama

Which of the following statements is true for managing applications purchased from the Store?Options: Customizations cannot revert back to the base system application.  Applications that belong to other organizations can be customized. There are sepa...

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