ServiceNow Community

Demystifying ServiceNow Security: It’s Not Fragmented, It’s Layered

If you’ve ever wondered: Where does Platform Security stop and SecOps or Risk start? Do I actually need all of these security products? How does risk (and now AI) fit into all of this? You’re definitely not the only one. We hear this a lot, s...

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Customer Security and Trust (CST)
Platform Security

Decision table help

Trying to use a decision table for one of our teams to auto route tickets based on a custom field in incident This is what we haveCategorySubcategoryAffected Item Affected Item is custom in our environmentWhat the team wants is that if the Affected I...

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Mobile App

Hello! Is there a mobile app for the Knowledge26 conference?

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Bell Notification not routing properly

Requirement : When new record inserted to live_notification table and user is not empty one bell notification should created and route to the table record mentioned in the live_notification record. Issue : I have created provider notification and its...

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Group Managers should be able to edit fields on groups records and should be able to add/edit member

Hi,Group Managers should be able to edit fields on groups records and should be able to add/edit member in the groups without consuming ITIL license.Please suggest the best approach to achieve this.Thanks.

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Hiding Now assist in Ai search

Hi all, We have successfully enabled Now Assist in the AI Search. However, the requirement is to restrict its availability only to ITSM users and ensure that it is hidden/disabled for HR users. Thanks for the help in advance.

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Service Desk Operations (Interactions and AI)

Within our organization, we are in the process of adopting an interactions‑first model for our Service Desk.As we are relatively late in this transition, we’re interested in connecting with organizations that have recently made this shift—or those cu...

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Add fields to CAB Workbench within Service Operations Workspace

I'd like to add more fields to the CAB Meeting tab within the Service Operations Workspace but I cannot see where these changes would be implemented. I looked into the varies views that changes offer but nothing seemed to align to what I'm seeing wi...

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Change Management

AWA Queue Utilization Trend

Hi All, I have a requirement to show the AWA queue utilization over time. The queue utilization is available in "awa_queue_metrics" table and this is being updated by scheduled scripts throughout the day. My requirement is to show the queue utilizati...

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Create List Report with count using "alm_asset" table

I need to create a list report using "alm_asset" table, where we have Asset is primary, and more than 1 laptop assigned to the user as per the IT region location. But its not allowing me to add the more than 1 count option in list report.Also i have ...

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How to copy Region field from incident to REQ & RITM & SC Task.

Hi,If a request created from an Incident how i can copy region field to REQ & then RITM & then SC Task? Thanks in advance. Regards,Juganta

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Local in person meetings?

Hi all- do we have regular in person SNUG meetings for Minnesota? My company is in FL- and they have several in person meetings. I am remote- working out of MPLS- would love to connect with local folks in the SN community.

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How to Open a new record in main tab in Service Operations Workspace upon clicking on a UI Action

Hi,I am trying to open a new record in the Service Operations Workspace. I have created a declarative action - Create Alert which is implemented as a client script. I have written this code in the Client Script function onClick() { var con = con...

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(Article7_TM) Different methods to populate receipents Dynamically in the Email Notification

Methods for Dynamic Recipients Population:Event-Based (Most Common):Create a Business Rule to fire an event (gs.eventQueue).Pass the target user/group sys_id in the parm1 parameter.In the Notification, check the box Event parm1 contains recipient."Us...

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How to Remove Unwanted Icons from the Side Navigation in Agent Workspace

Do you have a customer who prefers a cleaner, more tailored navigation experience in Agent Workspace? For example, in our case, the customer didn’t want to display icons such as Move Management, Event Planner, or Schedule Planner in the side navigati...

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