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Problem Management in ServiceNow: Aligning Incidents, Problems, and Services in ITSM

Problem Management in ServiceNow: Aligning Incidents, Problems, and Services in ITSM If your ServiceNow ITSM dashboards stay green but the same incidents keep coming back, you’re not running operations, you’re replaying them. That’s the common conf...

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Problem Management

Deactivating New UI action on change request related list under sn_recovery_event table

Hi,I have a requirement to deactivate New UI action under change request related list on sn_recovery_event table.I am not able to find source for new button .How can I achieve this?

Question

Users with delete permissions cannot delete on a custom table

I built a couple custom tables and granted delete permissions to a particular role,but users wiht that role still cannot delete records. The custom tables are in the Global scope and are not extended from any other table.When I created them the syste...

Question

Standard Change: Assigned To Updates Automatically

Hello,We need help with an issue we’re experiencing with a Standard Change Request.The first screenshot shows that the Assigned to field is empty. As soon as the user clicks the Schedule button, the Assigned to field immediately updates to the reque...

Question

Enforcing a view not working in menu module

I have recently installed CIM and am looking to create a view for a specific group that can be accessed via a new menu module eg: Create New We are on Zurich release and I have set the module up as follows:Link type: New RecordTable: Improvement Init...

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How to check attachment before on submit client script in catalog item & attachment must be xlsx

Hi All,Kindly help me How to check attachment before on submit client script in catalog item &there must be 1 attachment and that attachment type must be xlsx only.

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After promoting a dashboard to another instance SN seems to think I am editing it but I am not

I built a platform analytics dashboard in my customer's DEV instance. I had an update set current to capture changes. Just before promoting I opened the dashboard record and unloaded the dashboard to the update set. I then exported the update set to ...

Question

Approver changing answer breaks the approval process

I have encountered the following scenario which breaks the change process leaving it stuck in assess/auth: Approval rule: one approver from each group or any reject - created by 'ask for approval' flow actionlets say we have 2 group approvals pending...

Question

Available and Not Available for in Record Producer is not working

Hi All,I have a record producer and I need to write Available for and Not Available for Conditions as per the screenshots attached.Available for: Full-Time/Part-Time - Full-Time AND Regular/Temporary - RegularORFull-Time/Part-Time - Part-Time AND Re...

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Updating content in "Record Information" tab in SOW

I am trying to update the "Record Information" tab for INC, CHG, RITM, and SCTASK. For example, I want to add a "watch list" card, but do not see how to do that. The steps I have taken are:UI Builder -> Service Operations Workspace experience -> Reco...

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Restrict a type of state to only one item

I wanted to know how I can make the Pending state appear only on a specific item without showing up on the others. Is that possible?

Question

SAM Pro integration with SSO

Team, I'm trying to enable this SSO integration from ServiceNow SAM Pro to Azure Entra ID but it gives me an error, it says Auditlog.Read.ALL doesn't have the right permissions, even when Entra ID shows "Delegated" which is what ServiceNow suggests, ...

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Approval reminder specific for my 2 KB's

Hello community expertsI have created two knowledge bases and Configured workflows for approval and retiring all the articles in the two knowledge bases follow my workflow. There are seven different layers of approval and I want to send a reminder no...

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Steps to add/update/unlink email address on your Now profile

Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system. Initially, most...

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Register Today! 2026 March September EA Vision Series - Roadmap, Customer Stories & much more...

Enterprise Architecture - 2026 March Vision Series Join us for the Enterprise Architecture Vision Series—an online webinar designed to help you align technology investments with business strategy, drive agility, and deliver measurable outcomes in a r...

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