ServiceNow Community

In the employee center approval if approver clicks on approve it should pop up the comment box

In the approval page on employee center if approver click on approve it should pop up the comment box to provide the reason for approval.I have tried cloning the widgets Todo approvals and Todo Approvals action and added the logic for approve and it ...

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We need a report from pa_dashboards that dashboards are not using pa widgets

We are planning to migrate existing performance dashboards to platform analytics dashboards in the phase1 and phase 2 In phase 1 - Planning to migrate the dashboards which are not using PA widgets. For this, we need to prepare the list of dashboards ...

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Service Portal - Hide user information on header menu.

Hi Every Body How can i Hide user information on header menu ? Is there any possibility that the header menu may not be displayed or be displayed without any options, including the logo, on a portal built with Service Portal? thanks.

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How to change the Edit Members display for Change Request?

Normally when you have a Reference to Change Request, the reference field shows the number of the Change Request. This is confirmed by the number field on Task being the display for the Change Request table. We recently put in an override for the S...

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Annual CMA re-certification requirements

What are the annual CMA re-certification requirements, specifically the 'thought leadership' requirements? What do CMAs need to do each year to remain certified, and how are their thought leadership contributions assessed and/or verified? Is ther...

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Resolved! MAC Adress in "capture asset tags" dialog box

According to the official documentation for the Zurich release, the MAC address can be displayed in the "capture asset tags" dialog box as part of a purchase order. https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/procur...

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Run Powershell script with another user and not MidServer user

Hello,We are trying to trigger a PowerShell script from ServiceNow.The PowerShell Script is written on the Server which reset the password of the AD User.But, the PowerShell script runs with the MidServer user who has only Log on as Service, it does ...

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What’s New in Knowledge Management: Zurich Release Highlights

What’s New in Knowledge Management: Zurich Release Highlights The Zurich release of ServiceNow continues to evolve how teams create, manage, and automate knowledge. In this edition of Platform Academy, Sharon Barnes hosts Rob and Lisa to unpack what...

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Using "Do the following in parallel" into a loop "do the following until"

Hi, I try to do a loo where i want to execute one action if a sc_task is updated OR if 2 minutes is passedbut repeat 5 times.When le loop is executed one time and passed on one branch of the "do the following in parallel" it not wait a second time in...

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spModal with buttons: How to define functionality when a button is clicked?

Hello,I have an spModal with two buttons. I would like to display a message to the user when the "Agree" button is selected, and a different message when the "Disagree" button is selected. In addition, if the user closes the modal by clicking the "X"...

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UI Policies Not Applying Correctly for Case Variables

Hi Team,We need to ensure that variables are initialized when a case is created or transferred between services via the agent workspace, similar to how it operates through the ESC portal.To achieve this, we're using a Business Rule that triggers when...

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GRC Approval Configurator work on 'Policy Exception' table for dynamic approvals configuration

Hi All,Has anyone used 'GRC: Approver Configurator' app functionality on 'Policy Exception' table for dynamic approvals configuration.Our customer has some conditional dynamic approval scenarios based on different scenarios at different levels, pleas...

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Incident Auto-assignment

Hi everyone, I'm currently working on incident creation using inbound emails and event management. Here's the issue I'm facing: An inbound email correctly triggers incident creation via a configured flow.After resolving the incident, if a similar inc...

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Valu stream write access

Hello Community, I am trying to figure out what roles and Licenses are required for editing in "Value stream" tables.After Installing the "Value Stream" artifacts plugin, as an Administrator, I am able to edit "Value Stream" tables.I will not be able...

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Platform analytics deployment issues

Hello,over multiple instances and projects, we are having issues in deploying Platform Analytics from Dev to other environments. Often times, the result dashboards are different between environments, despite following best practices for release. As a...

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