ServiceNow Community

Article : How to Fetch Main Form Variable in a Multi-Row Variable Set (MRVS) in Service Portal

This article explains how to access and use variables from the main Catalog Item form inside a Multi-Row Variable Set (MRVS), specifically within the Service Portal environment. Use Case : In many ServiceNow catalog items, you might want to fetch a v...

Question

Are drilldown kind of visualization supported in platform analytics?

Hi,I have several reports and dashboards in Classic UI. I migrated these to Platform Analytics dashboards but there are several reports and interactive filters which were not working properly in Platform Analytics , so the suggestion that came was to...

Question

Show choice list option only to certain dept/groups and for rest user remove that option.

Hi all, so I have this task whereby in a select box choice options. The variable name of that select box for example is 'Service Request' and in there have 5 options. For option 1, 2 & 3 only users belonging to a certain department or certain groups ...

Question

Guidance on how to configure Dynamic Data Binding in UI Builder for Data Vizualisation component

FolksI'm trying to configure a stacked bar data visualisation in UI Builder. I want to use dynamic data binding to a Client State Parameter that I have defined, initially with static JSON configured as the initial client state parameter value.The con...

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Now Experience UI Framework

Move certifications from company ID to my personal email ID

I am moving out from my company and want to move my ServiceNow certifications to my personal email ID so can you please let me know the steps

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Introduction to ServiceNow ATF (Automated Test Framework) Part-2

In this video, I introduce ServiceNow Automated Test Framework (ATF) and show how it can be used for Service Catalog testing. ATF helps automate testing, reduce manual effort, and ensure that catalog items and workflows work smoothly after changes or...

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Introduction to ServiceNow ATF (Automated Test Framework)

ServiceNow’s Automated Test Framework, or ATF, is a powerful tool that helps developers and admins automate the testing of applications and configurations within ServiceNow. Instead of manually testing every change after an update or deployment, ATF ...

Question

Security issue while adding/removing users from HR group via Flow

Hi all,I have a catalog item attached to an HR service for Add/Remove users from HR groups. After HR case approval, my Flow should add/remove the user from the HR group. Initially, when running as System User, the Flow was erroring out due to securit...

Question

Issue calling Script Include in Automated Indicator

I am Trying to call a script include into a Automated Indicator the filter condition i am using is Sys_is is one of javascript&colon; new nameofscriptinclude().function();The script include is working fine if i call it from a background script it is ...

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Performance Analytics

Restrict Import XML Context Menu on Prod Instances

Hi, I have been trying to restrict the visibility of 'Import XML' Context button on Prod Instances, I have tried to modify the condition on the Context Menu to below but the button seems to be visible to all 'admin' Users. I have tried to break it d...

Question

Update case record using ai agents

Is it possible to configure an AI Agent to automatically update the priority field based on the category? For example, the agent should be able to read rules from the case description.If the description states: “If Category is Billing, set Priority t...

Question

ATF Price step in SP

Hi,I created a ATF Test Case with SP. I am failing at Price step. Kindly help. in The order page it is showing $1, 148 even i entered 1148. RegardsSuman P.

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Need help to run Powershell script at Midserver

I was trying to add attribute: ExpiryDate, which is date field to the Create AD Object in the Flow Designer and getting error as 'Invalid Type or unsupported attribute found in Object Data'. When I checked with internal AD team, they confirmed it has...

Question

Unable to validate task in Performance Analytics (Exper Applicaiton Developer)

As you can see from the image I uploaded, steps execution is perfectly consistent with the instructions below, however, I still get an error message when trying to validate the task Error: "Did you configure the Source properties per the instructions...

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OOTB of New Hire Onboarding (Demo)

I am early In ServiceNow HRSD journey, why can't I find the OOTB of New Hire Onboarding (Demo) under Manage HR Catalog after installing the relevant HR plugins?

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