Platform Analytics Academy - October 1st, 2025 - AI Agent Dashboard

Join us on October 1st, 2025, for an in-depth exploration of the AI Agent Dashboard. During this session, we’ll analyze and uncover insights into AI Agent performance, adoption, and usage—helping you streamline, optimize, and monitor your AI Agent wo...

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Creating and Modifying Virtual Agent topics

• Question

PPN number not found in SAM Pro Content Service - 65310110BC08F12 and 65323490BC08A12

  I am importing licenses from legacy ITAM system into ServiceNow SAM Pro using import sheet.I have received PPN’s for all licenses from legacy system and I am importing based on that. I having issues with only 5 licenses whose PPN’s are 65310110BC08...

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Account Suspension and Voucher Misuse Allegation – Need Clarification

Hello Community,I am seeking clarification and support regarding a suspension I recently received in the ServiceNow Certification Program.The allegation was that I misused or shared voucher codes. However, the facts and timeline of my certifications ...

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How to display stacked bar graph from custom script in UI Builder [Not in Reporting]

console.log("chart0"); // 1️⃣ Get the Script Include output const rawOutput = api.data.licensecostdata_1.output || {}; const jsonPayload = rawOutput.children : {}; console.log('[STACKED-BAR] Starting transform, nodes:', jsonPayload.length); // ...

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• UI Builder : Next Experience
• UI Framework Next Experience

Pls let me know the issue in the script

HiPlease let me know the correction in the script, this script executes fine except the scenario - this script prints the value "Local Support type must be user group." still though there is no record exist in the Point of contact table for the relev...

• Question

SNMP Discovery - How to know if a new MIB file needs to be uploaded or not?

When I discover an IP (Network device), it says  “Active, Couldn’t Classify,”  Fine!  I will open the Input payload, check the sysObjectID, copy the OID and create a new OID entry in OID table. Question - how will we know if a MIB file is already the...

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ServiceNow–Omada integration: syncing groups and group members

Hi,Has anyone integrated Omada with ServiceNow to synchronize groups and group members from Omada to ServiceNow?Is there an OOB approach? Is SCIM v2 suitable and, if so, could you share setup steps for both ServiceNow and Omada?Thanks.

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Useful ServiceNow AI Resources (Now Assist Skils, AI Agent and Workflow Data Fabric)

We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking to deliver AI-powered solutions. After K25, I gathe...

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Create Catalog Task on Selecting Variable

Hi All, I have to create a Catalog task for the Catalog item if the variable "Temporary" is selected, I have created Flow designer for the Catalog item and the Catalog task should create before or less than 14 days (<=14 days) on basis of Temporary d...

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Service Bridge as a replacement for custom bidirectional CI integrations

Hi,Has anyone successfully replaced a custom bidirectional CI integration with Service Bridge (create/update/delete on both consumer and provider sides)? If yes, could you share how you achieved it and any lessons learned,I found this, but it’s not c...

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