ServiceNow Community

Execute SI within condition builder in a report/visualization source

I've created a script include that I want to call from the condition builder of a report (visualization source) I have validated the query works by putting it in a background scriptYet when I try to execute it in the condition builder, I get nothing ...

Question

Multi-instance architecture: Yes?!? No?!? When?

Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...

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Best Practices

Creating a Custom Skill with Now Assist Skill Kit - Part 3

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is the second post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short ...

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Duration Field

Hi All, My client have an urgent need, we need to display a field with this time format only hh:mm, anyone have an idea which type of field can be used for this need PS: This field need to be filled manually

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Discover What's New: Security Center Q4 Store Release

Introduction: What is Security Center? ServiceNow Security Center is your organization’s central hub for managing ServiceNow AI Platform. Designed to simplify and strengthen your security posture, it brings together powerful tools, actionable insi...

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Customer Security and Trust (CST)
Platform Security

How to hide label in workspace

Hi Team,How can we hide highlighted field in workspace, tried the UI builder but script is not editable.

Question

Resolved! Service Portal Search Stops Work for Non-Admins in Zurich

We are in the progress of upgrading from Xanadu to Zurich. We promoted our DEV and TST instances to Zurich, and one thing we have noticed is that the Search functionality on the Service Portal no longer seems to work. It was reported to us by a use...

Question

Creating a Custom Skill with Now Assist Skill Kit - Part 2

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). This is the second post in a series where I share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short ...

blog

Creating a Custom Skill with Now Assist Skill Kit - Part 1

I'm Forrest Falk, a ServiceNow Certified Master Architect (CMA). In this post, I'll share practical insights from a CMA’s perspective and show how to build a custom skill that suggests a category based on an incident's short description and descripti...

blog

How to avoid reload site popup.

we are using scoped applications and a workspace, when we click on UI action, sometimes it gives reload site popup, what could be the possible reason or how to avoid that popup when clicking on UI action, there is no certain reproduceable steps, it i...

Question

where do I find our ServiceNow account number that starts with "ACCT?"

We opened a support case to get one of our users' accounts linked to our account so that she could sign up for classes on NowLearning. The only account number we could fine was the one from the ServiceNow sales order. That is not the correct accoun...

Question

Make Catalog variables visible at the variable editor on the case form

Intro:With the "CSM integration with Request Management" comes the possibility to connect CSM Cases with Requests. One feature is that a customer can request a catalog item from the catalog, which will create not only a request and requested item, bu...

Question

Resolved! How to auto populate Problem details into Problem task?

Hi Team,I've idea about writing BR/UI actions to auto populate the Problem details to Problem task. But, please let me know how to auto populate Problem details into Problem task when click on New in Problem task related list.1- When click on New, it...

Question

Hide Create Status Report button in Project Workspace

I want to hide the status report button on project workspace but, i am not able to do that.Hi All, Any help will appreciate on this. I want to to hide the "Create Status Report" button in project workspace. Here are the steps to go there 1. Open Pr...

Question

Duplicate project Entries

Hi @Luis Ataide How do i handle duplicate projects entries in SPM:If you have 2 portfolios with the same projectE.g IT implementing OCR and GBS sameThey come to a conclusion projects will be funded by IT but GBS will like to still track the benefits ...

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