ServiceNow Community

How to include priority, state value and worknotes changes in email body when an incident is updated

Hi, I want to send an email notification when priority, state or worknotes are updated and include the update details like current and previous values for priority / state when updated. How can this be achieved.can this is done using a single notifi...

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Alert configuration

I have a 20 alerts with different descriptions for the same node. I created one alert rule and, in the alert filter, I added those descriptions using OR conditions ( a-description OR b-description OR c-description) for that node. Is this the correct ...

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How to expand the roadmap timeline beyond four quarters?

Hi. I cannot figure out how to expand the roadmap timeline view to go beyond four quarters. Both my programs and my projects within the portfolio have dates beyond what I can view in the roadmap. How do I get this to work? Thanks!

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Is Progress bar visualization in list view supported in Platform Analytics? If yes -how?

Hi Platform Analytics Superstars,We're working hard on convincing our user base to rely on Platform Analytics as the main reporting/dashboarding interface and get tonnes of detailed questions. Here's one where I would appreciate your feedback.In the ...

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hide cart in service portal page

I am trying to hide cart from service portal landing page. Tried to hide it using css in theme but does not work. Any suggestions on how to get this to work?

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How to create a report where I can group data by TAG incident table

Hi Community,User has raised below concern :I want to create a report where I can group data by TAG in dashboard by data visualisation. It does not work for me.Kindly review and advise?Thankssrinivasu

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I have received an email that I have a request awaiting my approval, but I cannot see it in Interact

Hi Community,User has raised below concern :I have received an email that I have a request awaiting my approval, but I cannot see it in Interact PortalInteracrt Portal not showing awaiting approvalsI have a test ticket awaiting my approval open curre...

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Display info message on Risk Event record when a Risk Event Entry is added

Hi Team, I want to display an info message on the Workspace Risk Event record when a Risk Event Entry is added in the related list. After it is saved and created then I want to display the message as "Please review the 'Risk Event Impact' as the n...

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How to add KB contributor in approval/rejection mail, while sending a notification?

Hi,Could someone please assist me in adding the KB Contributor to the approval/rejection email notifications? Thanks & regards,Amit Kumar

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Catalog Tasks Closing as “Closed Incomplete” After Approval

Hi community,The ADAPT integration is implemented as part of the catalog task workflow.Once a “TPE Central Email Service (CES) Request” is raised and the RITM is approved, the corresponding catalog tasks are created and assigned to the system user “A...

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Is Build agent capability stopped in PDI?

Hello Everyone Is Build agent capability stopped in PDI?I am not getting plugin to install in my PDI

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sn_ws.RESTMessageV2 API to verify which environment it is

Future State: As a ServiceNow developer, I'd like for business rule sn_ws.RESTMessageV2 API executions to stay within their environment. Ideally a business rule will have the intelligence to recognize what environment it's executing in, and then onl...

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Attestation tasks will only schedule to run at midnight (and other questions)?

We are trying to move from our old Data Certification process to the newer Data Attestations and running into questions and odd behavior, using Xanadu. 1. When scheduling an Attestation, it seems you can only set them to run at midnight.I set a ti...

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How to add multiple columns

Hi All,Can we show multiple columns details in filter ?user name, department, department head, Business Unit, Manager details?like nested tree OR in parallel columns. Does it possible in OOB if not how can I achieve it??

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Issue in validating task: for Micro-Certification - Welcome to ServiceNow (Xanadu) instance.

I am performing 'Micro-Certification - Welcome to ServiceNow (Xanadu)' certification and while validating task on my instance, always getting failed. The steps are very simple but unable to figure out.Task: Personalize Your Instance - FailedCan anyb...

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