ServiceNow Community

How to show related Problem/Change request number in Incident notification body?

Hello Community, I have created a notification on Incident. Currently it is sending only incident details. Now my requirement is: In the email body, along with incident information, I also want to display the related Problem number and Change Request...

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Cannot edit in read-only editor

I need to make the "script" field read-only in a table, as described in the attachment. Where can I find the configuration settings to accomplish this?

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Resolved! How to create an interactive filter for a string field?

Hi all,I'm using a Tokyo version and I'm trying to create an interactive filter for a string field, I found on community a code but it didnt work, following below:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmln...

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Need to stop the Azure databricks from populating into the server class table from SGC - Azure.

We have many databricks entries in the server class table whose names contain some random number and letters. As , we know databricks are short lived, we dont need them in the cmdb. But SGC- Azure considers databricks as virtual machines. I analysed ...

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URL validation

in the URL field at a time allowed only 1 url what is the validation for this. and one more url's are dynamic not same very time.

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How to add custom field mapping in Robust Transform map

Hi Experts,We have a requirement , where we need to create a custom field named LastBootupTime on the computer table and we need to populate this field from the SCCM. Our customers provided the custom sql query to bring the data for the LAstBootTime ...

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Integration Help!!

Hi Team,I am in need of integration process . How to move ? Any videos or Document .I have do integration from ServiceNow to Jira.I started recently my Carrer in ServiceNow I need Help!!

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need to edit RITM form in ESC

Hello, The requirement is, need to add replace Activity with Activity / Comments in RITM form in ESC.please help me. can't send screenshot due to restriction

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What is best practice for stale CI relationships?

I'm in the process of cleaning up our CMDB which hasn't been managed for many years. One thing I've noticed is that there is a high volume (high enough to breach the OOTB threshold) for stale relationships. I've since established retirement policie...

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Bulk data transfer to External System

I'm exploring efficient ways to transfer millions of rows of table data to an external system and would appreciate your insights. What approaches have you found effective for handling such large-scale data transfers without compromising performance? ...

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Problem Task type is not available in SOW

Hi Team, When clicked on create new Problem Task Ui button in SOW from Problem record there should be 2 options Root cause analyses and General but these are not visible . Kindly suggest attached screenshot

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Scripts possibility in Smart Assessment Engine

Hi Community, We are having a requirement that, need to create an assessments on controls table(sn_compliance_control) using smart assessment engine. I have created the templates and questions in the assessment workspace.My query was: How we can add ...

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Application Service without operating environment

Hello Community, I have a question regarding the Application Service class. In most data model examples I've come across, Application Services are typically tied to specific environments—for instance, SN Incident PROD or SN Incident UAT. Recently, th...

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SGC - AWS to stop populating the Image table (cmdb_ci_os_template)

Need help to stop populating the image class table by AWS connector. It brings many records (we have 50k records) into the table which arent used by the CMDB team. I tried to disable the import schedules - sg-aws- image id and sg-aws-image- private...

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Troubleshoot LDAP user import

Hello Experts, we have LDAP setup (NO MID Server)The users are well imported though without issue , but the 'Test Connection' is not successful. Anyway where I can see that users are being created and how. May be I am not looking at right place. Than...

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