ServiceNow Community

Remove HTML tags from Report

Hi community, I have a report on dashboard for which HTML tags are visible for html column. Is there a way to remove those tags so that only plain text is displayed.

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Retrieving variables from catalog item

Hi,I want to use variable values from a Service Catalog item in Flow Designer.However, I can’t directly access those variables because the Flow Designer isn’t triggered when the catalog item is submitted.When the catalog item is submitted, it creates...

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How to call a global script include from now-sdk?

Hi now-sdk community, I struggle to complete the following task: calling a global script include from my now-sdk scopped application. When the following snippet runs well in a bg script (executed from my application scope): var test = new global.inb...

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IntegrationHub OnBefore script not working

Hi all, I am using IntegrationHub to take an Excel file and transform the data to the Contract, Asset, and Assets Covered tables. On the integration, I have a simple OnBefore script where if the Asset Type column on the Excel document is "Workstation...

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Help: How to join Database Instance, Server CI & Business Service details in one view?

Hi Everyone,I need to build a single view/report in ServiceNow that combines fields from the following tables:Database Instance (cmdb_ci_database)Server CI / Host (cmdb_ci_server)Business Service (cmdb_ci_service or related service table)My required ...

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Does Instance Scan checks custom Business Rules as well or only OOB configurations?

Does Instance Scan checks custom Business Rules as well or only OOB configurations are checked, required detailed information about it.

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Resolved! Need to Get the day based on entered date & time

Hi Community, On the Catalog form I have field start & end date. Based on the start date need to get the day And also based on the start date, need to get the next 3months & 6months & 12months date Can anyone help me with this Thanks,

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Metric Definition

HiPlease help me with my requirement:Need to create a metric definition with the following criteria.- Case is set to 'Resolved'.- Case remains with the initial Assignment group and not re-assigned to another group.- Case remains with the initial Assi...

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Hide Image Activities from RITM

Hi Community, I would like to know if it’s possible to hide attachment activities from the RITM. Although they appear in the activity filter, my goal is to completely hide all attachments for a specific catalog item. Any guidance on how to achieve th...

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New to Next UI - Approach to show My followed tasks

We just made the switch to Next UI and people are asking how to find their followed tasks. It seems these are a bit in a grey zone as you can still follow tasks and get notifications for them, but having them in a list is not supported.I found severa...

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Export Relationship Mappings for database CIs

We are looking to validate CI relationship mappings for our database CIs. Is there a recommended way to export all database CIs along with their associated dependency views? We use ServiceNow Discovery.

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Bring record producer variables into flow designer

Hi,I have a requirement where on a record producer there are 2 select box fields and when user makes selection on them and submits the form it creates a case. As soon as the case is created the flow designer is triggered where I want to fetch the val...

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Hide Fields in the section based on the field value on the record producer form

we have record producer which will create a record in target table upon submission and now my requirement is to hide particular fields in the section on the form based on the other filed value on the form for the new records which will be creating fr...

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Hi Team, I have created new fields in interaction table but those fields need to show in service ope

Hi Team, I have created new fields in interaction table but those fields are not showing in service operations workspace .please help on this.

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ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

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