ServiceNow Community

Configuring notifications to go to a user in a custom variable

Background: we have users who enter incidents but are unreachable - they go on PTO or they are do not work any overlapping hours with the engineer who is troubleshooting the issue, therefore we need another user identified as their [reachable] back-u...

Question

Configurable Workspace Reference Fields open Modal but do not load records

I have a defect in Configurable Workspace. Any page variant or maybe any extended table like a new Case Type breaks the default relationship between a reference field on the record view and the default modal/modal container on the page. When in Confi...

Question

vCenter discovery create empty record in VMWare table

Hi All, Since last month, vCenter discovery has created records in the VMWare table with empty records. It created the record with VM Which are new additions into vCenter, with a few empty records where all the fields are blank.Currently we are using...

Question

No of records archived per execution of an archival rule

Hi Servicenow enthusiast,Just a bit curious about what factors decide the number of records archived per hourly execution of a archival rule. The documentation says that the entire archival job is divided into 10 batches with each batch archiving 100...

Question

UI Builder: Pass filter from Single Score visualization to list page

I am working in UI Builder and have a Data Visualization (Single Score) component. I have added an event handler “Visualization clicked” and configured it to Navigate to another route (list-item-open-tickets).The navigation itself works fine and the ...

Question

How do I "un-stuck" my playbook in the designer?

I am new to Playbooks. I created a simple Playbook with just decisions and User records. It wasn't until I tried to use a "Wait for" that I ran into trouble. On the UI tab, I could not select a view or fields. On the Automation tab, I could selec...

Question

Employeer center mega menu on CSM Portal

Hi Everyone, I have a requirement to have the mega menu that is used on the employee center portal, to be on the CSM portal. How would I do that? Many Thanks, Luke

Question

Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

Question

Resolved! interaction to be automatically closed when it gets attached to a TASK, INC or RITM

Hello Everyone, I have an Requirement in Agent Workspace. we would like for the interaction to be automatically closed when it gets attached to a TASK, INC or RITM. Thanks in advance. Rajesh B.

Question

HR tasks in my todos page in esc

I am working with HR Service Delivery (HRSD) and using the HRM To-Dos Summary widget. I have a use case where: An employee needs to sign a document, orThe employee’s manager needs to complete fields related to an HR case To implement this, I created...

Question

Update Reassessment in Risk Assessment Playbook

OOB Risk assessment project has three activities are visible in the Define stage when a new project is created. We can Context, Details and Stakeholders. However, there is another activity "Reassessment details" that is available OOB. This activity i...

Question

Show a custom phone number in on-call calendar

Hi All,In ServiceNow OOB when we look at on-call calendar, we can see a users mobile number and email. The mobile number is displayed from Mobile Phone or Business Phone. Is it possible to show a custom phone number field? Thanks!

Question

Update Reassessment in Risk Assessment Playbook

OOB Risk assessment project has three activities are visible in the Define stage when a new project is created. We can Context, Details and Stakeholders. However, there is another activity "Reassessment details" that is available OOB. This activity i...

Question
Integrated Risk Management (IRM)

Lists and Filters Lesson

Hello, I'm having issues with the Lists and Filters Lesson validating. Attached is what I see. To my knowledge, I followed the steps. I'm unsure what the issue is.

Question

Integrating with Apple Business Manager for Device management

Hello, I am trying to integrate with Apple Business Manager to import mobile device data into the CMDB. The ABM API uses OAuth2 with JWT for authentication, and requires that the client assertion be signed with the ES256 algorithm. I followed this ...

Question