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In a problem record, when we click the Accept Risk button, a popup appears in SOW

“In SOW(service operational workspace) problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exis...

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How to edit mini email compose on any workspace.

My requirement is to disable the apply email template options below the body in mini email compose in the compose section on workspace. I cant find it on ui builder does anyone know how to achieve this?

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Exam Voucher and Test Prep

I would like to know if there are any free vouchers available for the CSA exam. I am currently studying for the exam with great difficulty, a lack of test prep, nowhere to prepare properly. I was advised strongly not to look at ANYTHING outside Servi...

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Duplicates record creating in the "sys_user_has_Role"

Hello @all We created a sandbox environment and cloned it from PROD. However, we noticed an issue: Users which are added to a group, the roles associated with that group are not being assigned to the user. If we remove and re-add the user manually, t...

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Restricted Caller Access Privilege is not working

Hi all, I have created one record in 'Restricted Caller Access Privilege' table.I have selected table as sn_hr_core_case, on the form it is not showing. After clicking on magnifying glass it is showing the table. But still I am getting an error, whil...

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variable is not showing -Reporting

Hi All, I am Preparing a report there needs to be several variable needs to be added .however there is a 1 variable which is not showing .Variable Name -If yes, please select the types of AI that apply? why it is not showing ?Need help to find out t...

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Reference list on workspace is not showing list on full size of pop-up

Hello,how can I make the reference list cover the whole pop-up, instead of having just a fixed height?Thank you

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Resolved! Email notification HR task parent of hr service

Hi All,we have a one requirement notification need to trigger based on below condition Table : sn_hr_core_taskActive = trueAssigned to = emptyAssignment group changesPriority = Critical or HighTask type = Internalwe need to dot walk parent hr service...

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Need to trigger an email when work note changes and the work note is not added by the Assigned to

Have a requirement in incident table ; to trigger an email when work notes is added on the record and it's not added by the assigned to user. Approach I tried : 1. Created an event2. Create a Business Rule with below code : When to run : AfterInse...

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Servicenow Data Center migration

Hi All, In our project, we are doing Data Center Migration, along with that Servicenow Data Center Migration is also happening. Please help me with the> Pre checks before migration,> Risks what will be the impact on business. Thanks in advance.

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How to enable 'Add to cart' functionality on CSP portal for order management?

I want to add 'Add to cart' functionality on the 'CSP' portal for the order management just similar like catalog items on the service portal. Currently i am not able to find any option or field to enable add to cart for the csp portal.I have also che...

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Resolved! In a problem record, when we click the Accept Risk button, a popup appears.

“In a problem record, when we click the Accept Risk button, a popup appears. In that popup, there is a Primary Known Error Article field, and we need to make this field mandatory. On the main form, the same field exists, but it should not be mandator...

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How Conflict records are created in Change Management

Hello, please have a look at the below questions. Q1. I want to know how Conflict records are created in the conflict table.Q2. How does the Affected CI and Impacted services/CI related lists populate. and are these records also considered while crea...

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Time Card effort on Stories not rolling up to Epics in SPM — anyone else experiencing this?

Hi everyone, I’m currently working on a project using SPM, and I’ve noticed that the effort logged through Time Cards on Stories is not rolling up to the corresponding Epics. In our setup, Epics are the primary level used for reporting and analytics,...

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automation of excel sheet via inbound email action

Hi Team,I have a requirement where, on the 1st of every month, I need to update the owner name in a custom table. The user will send an Excel sheet via email, which I will receive in ServiceNow through an inbound email action. I have already prepared...

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