Validate Lifecycle combination Business Rule error in Flow Designer

[Lucky1]

Hello all,

When I am trying to update a Business Application record from flow designer,

I am updating with Status --- Retired, Life Cycle Stage ---- End of Life, Life Cycle stage status --- Retired.

the record is not getting updated with the values, instead it is giving error in the flow executions.

I have checked the business rule, and also checked the entries in Life cycle control table and Life cycle mappings table, but not understanding clearly how it works and why I got that error.

I see the Life cycle Mappings table record like this:

Life cycle Control table:

So, in the workflow I am doing the right thing only, then why it is throwing an errror?

Can someone help me how to update the record with these values without error.

Please I cannot use custom action and write gr.setWorkflow(false).

Thanks in advance.

Regards,

Lucky

[debendudas]

Hi @Lucky1 ,

It's strange; this issue shouldn't occur unless someone has customized either the "Validate lifecycle combination" (table = Configuration Item [cmdb_ci]) Business Rule or the "LifeCycleUtil" Script Include. Please check if anything differs from the OOTB version.

If this solution helps you then, mark it as accepted solution ‌‌✔️ and give thumbs up👍! 

[Lucky1]

Hi Debundudas,

Thanks for your reply.

This I am doing in my PDI.

Also, I see there are no previous versions for either Business rule or even the script include.

Regards,

Lucky

[debendudas]

Okay, can you share a screenshot of the update record flow action ? Just wanted to see the field value mapping. I will replicate this in my pdi and check if it's working or not.

[Lucky1]

Hi debendudas,

Here is the screenshot.

Also note one more point, this error is coming up in my friend's PDI as well once he tried.

Regards,

Lucky