ServiceNow Community

How to invoke Microsoft M365 ai agents to ServiceNow

Hi Team!I have a question:How to invoke Microsoft M365 ai agents to ServiceNow?Example scenario : We are looking for the workflow where it an invoke multi ai agent. if there are four ai agents, first 2 from ServiceNow 3rd ai agent from MS365 and 4th ...

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Need model information

There used to be a product documentation page that used to list which all now-assist skill is trained & operates on which foundation model like of claude, stargate. Does anyone happen to have a link to that article/documentation handy ?

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Now Assist Guardian FAQ (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。 Now Assist Guardian とは何ですか? 信頼できる責任あるAIは、AIライフサイクルに関わるお客様と参加者が情報に基づいた意思決定を行えるようにします。Now Assist Guardian は、Generative AI Controller に含まれる組み込みプラットフォームコンポーネントであり、ServiceNowの安全で責任あるAIの...

Article

How do I filter for assignment group and ci in the incident trends analyzer AI agent?

I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...

Question

Cannot login to University

I tried to login into my account and then university and cannot get a code to my email via the MFA. My email and or password is working as I am able to login to my account, just not university. I have tried to clear my cache and different browsers an...

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Now Assist:責任ある AI、データ処理、セキュリティ (翻訳)

本稿はこちらの記事の翻訳です。最新の情報は元となる記事をご覧ください。このトピックの一部は機械翻訳で処理されている場合があります。 Now Assist の機能を詳しく調べている方は、製品の機能にとどまらない疑問をお持ちかもしれません。データがどのように処理されるか、どのようなセキュリティ対策が講じられているか、AI モデルのバイアスにどのように対処するかを理解することはすべて、重要な考慮事項です。これらの重要な質問に対する明確で詳細な回答を提供するために、包括的な一連のサポ...

Article

In Zurich, an issue where the conversion map script assigns users to the “Conditional Script Writer”

Hello everyone,Since upgrading our instance to Zurich, we are facing a strange issue with a Table Transform Map targeting the sys_user_grmember table. Importing into the sys_user_grmember (group members) table.Attempting to add a user to a specific g...

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Cannot find the field I like to subtract in Configure function field in Reports

I'm trying to subtract two dates, but Incident opened is not showing in Add Fields.Table: SLA Breakdown by Assignment Fields to be subtracted:Task.Opened - this is Incident Opened date and timeStart - this is the start date and time of the Task SLA. ...

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Analytics and Reporting
Configure Figure Function

Impact Data Migration Overview table record is inprogess last 1 day

Hi team , We have installed the impact performance plugin(id name :sn_impact_cust) in the UAT instance , after performing some steps , we have received one record in Impact Data Migration Overview table (sn_impact_cust_migration_overview), still the...

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Tenable.io web application scanning asset and vulnerabilities import in ServiceNow are not working

Dear Experts,We are facing an issue in web scanning import from Tenable.io into ServiceNow for #Vulnerability Response implementation.Connection between the Tenable.io and ServiceNow is successful. However, in ServiceNow we are receiving only Nessus ...

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Vulnerability Response

Predictive Intelligence: How can I block a certain HR service from being updated

I have predictive intelligence on to classify the HR service correctly. It keeps incorrectly classifying one of our services and I would like to block PI from changing certain services. Is there a way to do that?

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Resolved! Task: Creating the iTunes Discovery Pattern (Part 1) is not complete

I followed the steps listed in the task to perform Quick Discovery, but the task did not complete.Please tell me the cause.iTunes does not appear in the ECC queue. https://learning.servicenow.com/lxp/ja/pages/learning-course?id=learning_course&course...

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Legacy data migration into Servicenow custom app

Hello, we are trying to replace a custom legacy application with ServiceNow. So we need to migrate the legacy data(project related data which are in progress) to servicenow custom app which uses Approvals and tasks. The challenge is old system doesnt...

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SOW - creating request from interaction, caller name is not passed to the request

We are implementing SOW on Yokohama. When creating a request from an interaction, the caller is not passed to the requested for on the request. This happens in my PDI, but not in our organization's instances. How can this be corrected?

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Mystery of the colored read-only form field

I need to figure out how one of my form fields is getting its background color changed dynamically, while still being read-only.On the Planned Task table, the Number field is read-only and changes to green after a condition is met.There is a Style re...

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Scripting and Coding
User Interface (UI)