ServiceNow Community

Issue Consolidating RITMs automatically

The Problems:Flow UI Bug: Standard "Submit Catalog Item Request" action fails with "Failed to create FlowObjectDefinition" when mapping variables from a custom action.Visibility Issue: GlideRecord.insert() creates the RITM, but the Variable Editor is...

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Resolved! Database view showing (empty) on fields with data while returning other fields from same record

I have a database view set up to link the SLAs to the RITMs to the Tasks so we can review information on that basis.I have a database view that is working for our visualizations, however upon reviewing the list it is only returning (empty) for the ca...

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Landing page not using correct donut chart in Service Operations Workspace

Hi, This is driving me nuts and this is only in my PROD instance as it works fine in DEV and TEST. The landing page Donut Charts that I select from SOW Configurations > Landing Page > Tier 1 OR Tier 2 Donut configurations do not actually show up for ...

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HR Agent Workspace: Change From and Reply To within "Reply", "Reply All" and "Forward" functionality

Hi there,I'm looking to change the "From" and "Reply To" email address within the HR Agent Workspace "Reply", "Reply All" and "Forward" functionality. Is that at all possible?The addresses that are used now, are our "default/general" emailaddress, bu...

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Human Resources Service Delivery

How to Ensure Users are Unable to Download Data from an Instance on to Personal Devices

Good Morning Everyone, I am trying to implement a specific solution at my organization. We are trying to ensure that users are unable to download data from ServiceNow instances on to their personal devices. How would I go about implementing this? Thi...

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Resolved! On Demand Webinar page not working?

Hi Is it just me? I've tried the page https://www.servicenow.com/events/on-demand-webinars.html in multiple browsers but it will not let me scroll the list. In fact initially it looks like there's only 2 webinars at all but if you try on mobile you s...

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Are all NLU nodes supported in LLM for Virtual Agent?

We used the migration tool to transfer our NLU topics and topic blocks, but I am encountering loops or virtual agent conversations ending with a specific topic block. Does this indicate that some NLU nodes converted to LLM nodes are not supported? Fo...

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Configuration Compliance:Can not manually close test results and False positive button not available

Hi, We have recently implemented Configuration Compliance using Wiz scanner on our instance and have below questions:1. Noticed that all the fields except assignment group and assigned to on test results record are greyed out which is the OOB setup. ...

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Now Assist Skill Kit can read Incident fields, but not Case fields

I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...

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Can Now Assist in Virtual Agent generate answers from non-KB tables (e.g., Incident)?

Is it possible for Now Assist in Virtual Agent to use data from non-Knowledge Base tables (such as the Incident table) to generate responses?I was previously able to do this during testing in the Xanadu release. However, when trying again in a Yokoha...

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CSA Exam question

When importing data from a spreadsheet, which step defines where the incoming data columns will be written in the receiving table? - Field Matching- Select Data Source- Schedule Transform- Create Trasform Map- Load Data in some parts the answer is F...

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Event Trigger to Assign Record Based on Incoming Reply from End User

Hello @Everyone,I was working on a requirement where I need to trigger a notification to the agent working on a record (INC or RITM). When a reply is received from the end user, the agent should be notified that there is a new response on that partic...

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UI page on Agent workspace

Hi can someone please help me on how can i show the ui page functionality on the agent workspace on click of the UI action. Currently its working on Native UI to mark attachments as internal(u_internal on sys_attachment table) and vice versa. Same fu...

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Agent Workspace

CSA question exam

You have heard about a new application released by ServiceNow. You want to try it out, to see if it might be useful for your company's ServiceNow implementation. What would be the best way to get hands -on experience with the new application?- Activa...

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Save as Draft resets variable back to --None-- when accessing draft catalog item

Hi, We're running into an issue where accessing a draft request isn't storing the previously saved variable value. We have a software license record producer where the first variable that appears is "Request Type" and it initially displays --None-- ,...

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