ServiceNow Community

How to get real time updates on PA Dashboard on elements with dynamic and dotwalk filters.

Hello, Is there a away to configure PA dashboard elements that have dynamic filters like "one of my groups" and dot walk filters to update real time or is there a way to configure certain dashboards to refresh every minute?

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Flow Designer - If Action comparison of reference fields not working

I have a (IMO) fairly simple If action comparison that doesn't seem to be working. It is basically checking to see if a catalog variable is not empty, and if it is unequal to another catalog variable. The catalog variables are both reference fields...

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🤖 ServiceNow AI Agents Explained | Build & Configure Your First AI Agent Workflow

Exploring the Future of Automation with AI Agents in ServiceNow! What are AI Agents in ServiceNow?AI Agents are intelligent, autonomous components that can analyze data, make contextual decisions, and take actions — all within the Now Platform. The...

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How to set role base catogories

Hi All, I have one requirement in witch I will have to visible some category value for IT agent only not for end user for that I have created many catalog in witch there are couple variables available I want that some subcategory choices are only vi...

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The waiting time is:" message not displayed on Walk-up Portal

Hello Community,I’m working with the Walk-up Experience portal and noticed that the "The waiting time is:" message is not getting displayed for users in the queue.I’ve reviewed KB1096144 and understand this could be related to an ACL issue blocking t...

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Walk-Up Experience

Final Cincy Snug Agenda Posted!

Hi All, We are very excited to share the final Cincinnati Snug Agenda showcasing 4 customer speakers: Reed Elsevier, CBTS, Western & Southern Financial Group, and Sedgwick Claims Management! Don't miss this! Register today: https://rsvp.serviceno...

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How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow

How to Verify and Troubleshoot Group Action Framework (GAF) Activation in ServiceNow The Group Action Framework (GAF) enables intelligent clustering of task records to improve AI-driven recommendations in Now Assist. This blog helps you verify whethe...

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Announcing Community Week 2025: Celebrating the Spirit of Community and the Power of AI

We’re thrilled to announce Community Week 2025! Community Week is a free, week-long, virtual celebration of the ServiceNow Community, happening right here on the Community website from November 3–7! This is your time to learn, connect, and be ...

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Customizing the Major Incident Process Playbook

I'm trying to add some fields to the MIM - Review Situation Activity in the Major Incident Process playbook. I was able to get it to add the fields I wanted, but it's showing the sys_ids for the Reference fields instead of the display value. Does any...

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Resolved! Using AI Agent in Virtual Agent using Now Assist.

Hi everyone,I’m trying to expose a custom AI Agent within ServiceNow’s Virtual Agent on the portal, but I’m running into an issue related to LLM provider configuration. Setup:In AI Agent Studio, I’ve configured Azure OpenAI as the default LLM provide...

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Resolved! State Duration Breakdown issue for KPI trending

Having an issue with what I believe is a combination of things and could use help diagnosing for a solution:At play are:A Metric Definition (and associated instance table) to capture the duration a record has been in particular option/label/selection...

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Resolved! AI Search - redirect to Portal page instead of backend form not working

Hi,I have created an Indexed Source for the Task table because I'm attempting to enable search for Incidents and Requests from the Service Portal. This is my Indexed Source: I created the Search Source and linked it to the Search Profile and it is ...

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Show attachment of parent case on portal

Hi,I want to show all the attachment of parent case on portalBelow code is not workingScript include:var att = new GlideRecord("sys_attachment"); att.addQuery("table_sys_id", taskGR.parent); att.query(); ...

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Trigger Business Rule on change of state on AVIT or VIT in Servicenow Vulnerability Response odule n

Hi, I have created a onChange BR on AVIT (sn_vul_app_vulnerable_item)table whenever there is a change on if state changes from closed to trigger so that each AVIt will have only one rem task in open stateBut lets say when ever the assignment group on...

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Modeling IOWN All-Photonic Network (APN) and OTN Layers in ServiceNow TNI

The Purpose of this Article (what’s in the article and what’s not) What this covers: Concept for modeling All-Photonic Network (APN) and Optical Transport Network (OTN) in TNI. How APN/OTN connectivity maps onto optical equipment.What this does not c...

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