ServiceNow Community

Reference Qualifier not Working

Hi @Ankur Bawiskar, My reference qualifier is not working in my variable item. In my catalog request form when reuester request software that name was stored in software_title. When we already have the same title name than the record should be visibl...

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Predictive Intelligence

Hi All/ @Ankur Bawiskar We have trained the OOB "Similar Open Incidents" and "Similar Resolved Incidents" PI solutions and are displayong in the SOW,so that it will be helpful for Agents.But I need to give an agents the option to directly copy the r...

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Can I save a record producer without sending it?

I want to temporarily save the record producer before sending it.Is this possible?

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Integration Help!!

Hi Team,I am in need of integration process . How to move ? Any videos or Document .I have do integration from ServiceNow to Jira.I started recently my Carrer in ServiceNow I need Help!!

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created a custom widget for uploading attachments , but I'm facing an issue while storing in backend

I have created a custom widget in ServiceNow for uploading attachments, which I’m displaying on a Record Producer. To do this, I created a custom variable type on the Record Producer and attached the widget to that variable. On the frontend, the atta...

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I’m trying to display an image inside a popup window triggered by the Virtual Agent.

I’m trying to display a popup window via the Virtual Agent, and within that popup, I want to show images stored in the db_image table.Has anyone implemented something similar before? If yes, could you please share any references or examples that migh...

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Employee Center attachments: only 2/4 files show on the task; field-level attachment columns stay em

When the request is submitted from Employee Center with four attachments, only two files are visible after opening the created task record. The other two fields appear blank on the form and in the list (columns show empty).Additionally, “Academic Tra...

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Workflow studio copy all the Additional Comments and Notes accross to a new case created

HI I am looking for help on how I can in Workflow studio copy all the Additional Comments and Notes accross to a new case created in the same flow.

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Embedded list in servicenow

On the native UI form, we have added an embedded list. We want the system to calculate the total claim amount only when the user enters data into the embedded list, and update the Total Claim Amount field accordingly.It will make calculate the total ...

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Why Restrictions on Firewall tables?

Why Firewalls related tables like'Palo Alto Firewall Devices' [cmdb_ci_firewall_device_palo_alto]Cisco Firewall Devices [cmdb_ci_firewall_device_cisco] We want to create few firewalls in those tables, but NEW button is disabled OOTB.We want to delet...

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What is the use of 'product_instance_id' on IRE rule?

On CI identifiers, I see that a new identifier entry is introduced. What is the use of it ? when do we use it?

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How do we add reference qualifier for list collector in catalog item.

I have a list collector field in catalog item which is referencing the asset table called u_st_hsm. I have to populate fields on the list collector based on another variable in the catalog item called location_2 . I also need to add another filter f...

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Transform map field value updates need restricting

Hi, I have some issues with a transform map I have created. The transform is being used to update existing records in a table with new data. 1. It lets me update fields with invalid values, eg if a field has a choice list, the transform will add my ...

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Inaccessible app scope

I have these update set problems but the scope that they need to move to is inaccessible so what should I do with these?

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For specific HR cases Activity pannel is not visible

Hi all,For some HR case activity session (comments/work notes section)is not visible .Can someone help me where we can get this configuration done. Thankyou!!

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