ServiceNow Community

Moving the Knowledge Checkbox

Has anyone tried changing where the Knowledge Checkbox appears on the Incident form? We would like it to appear on the Resolution tab so it would be convenient for the person that is resolving the incident to create the Knowledge Article. Is this p...

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Incident Management

I have to set notification subject.

Hi, I have to set notification subject. I have created notification on approval table and have to set notification subject and I have created email script and in that I'm setting order guide field value. I have to set order guide field value in noti...

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I have to add conference tag in incident.

Hi, Whenever an incident is assigned from abc to xyz we would like to add "Conference Room Issue" tag to the incident along with the existing configuration in flow and we are having flow for that catalog item. Can anyone please help me how to add c...

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On project workspace planning page I need to remove some of the actions based on access

I need to control which action are available on planing console for sub-projects, where can I find the scripts that are handling three-dots menu on planing console

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Service Now

hii Service Now

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Barcode TrueView Integration: On-Hold Reason Mapping

This article explains how to implement the On-Hold Reason field mapping feature when the field is mandatory for Barcodes TruwView integration. By default, ServiceNow may fail to update this field when a payload is received for the "On-Hold" state. Th...

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Incident Management

Query ACLs

This Article dives into the new Access Control List (ACL) types introduced by ServiceNow: Query_Match & Query_Range. It addresses a critical vulnerability related to information leakage through query manipulation and explains how these ACLs enhance d...

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Best Practices
Instance Configuration

meta data record

How to check related Meta data record for group?

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Can Virtual Agent access documents attached to sys_user record using Agentic flows?

Hi Community,I’m exploring the capabilities of Agentic flows with Document and Visual Insights (DVI Agent) and would like to confirm a use case.Use case:We have documents attached to the User Profile (sys_user record), for example:ID proofOffer lette...

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Facing Issues while trying to integrate DPR with GitHub

Hi All, I am trying to integrate ServiceNow DPR with GitHub as per documentation Onboard GitHub using Workspace • Zurich IT Service Management • Docs | ServiceNow . In the Tool Setup page i am getting below error as below. Alert level: Critical.Tool...

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I am having issues accessing Agent AI studio

On my instance, when I try to open Agent AI studio, it shows "Security constraints prevent access to requested page" can anyone help to solve this?? I have the required roles admin, sn_aia.admin, sn_aia.viewer.

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Now Assist window disappears after interacting with it

Hello!I've recently been facing issues with the Now Assist chatbot function.When I'm on the Employee Center and I have the Now Assist chat window open, whenever I try interacting with it in ways like: resizing, closing or minimizing the window "flies...

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Resolved! Phone number format for users

Hello Community,I would like to change the format of the Mobile phone (mobile_phone) field in the User [sys_user] table.Currently, the phone numbers are displayed in the following format:Example: 1(449) 260-6439However, I would like the numbers to be...

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What causes the 'Cannot add duplicate relationships' error message to appear on Relationship Editor?

I was just wondering if anyone knows where in ServiceNow is the below error message configured when trying to add a duplicate relationship in Relationship Editor? The reason I ask is because I'm trying to add some more functionality and prevent othe...

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(Article6_TM) Issue faced when Scan Engine moved to non-prod after applying prod Cloning

Issue Statement: Scan engine Application not allowing to commit update set (backed up update set) in non-prod post cloning (prod->dev) ,development got stopped partially. Description: In our Production instance , Scan Engine app was deployed for Ins...

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