ServiceNow Community

Best practice to convert FBD scans into installed softwares

Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...

Question

Is it possible to display Record Producer variables in the CSM Case Workspace view

Is it possible to display Record Producer variables in the CSM Case Workspace using the Variables Formatter? We are creating Cases via a Record Producer and would like to know if the Variables Formatter is supported in CSM Configurable Workspace to d...

Question

Hide “Awaiting Acceptance” State from Edit Button on Workspace View

I have a requirement where, when a user selects multiple records (bulk records) from the HR Agent Workspace view and clicks the Edit button to update them, the “Awaiting Acceptance” option should not be visible in the State field.In other words, duri...

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how to Modify ACL on sysapproval_approver table

Hi,can u advise to Modify ACL on sysapproval_approver table to allow system admin to update the APPROVER field. thanks.

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CMDB Health Dashboard, under compliance shows " No Data Job Completed, however there were no CIs"

HI Community, In CMDB Health Dashboard, under compliance it is showing as like this "No data availableJob Completed, however there were no CIs available to evaluate" what does it means? where i need to check this and for other 2 completeness and corr...

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Close notes not visible on HR case

I have been trying to display close_notes field in HR case table but it is not visible. Anyone can help with it?

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How to strictly restrict Portal access by Role?

Hi Community,I am working on a requirement to strictly isolate user access between two ServiceNow Portals based on roles.Requirement Details:Partner users should only be able to access the Partner Portal (/partner)Employee users should only be able t...

Question

Auto clear list collector type variable

Hi All,There is two list collector type variable region and country. Based on the region i have selected the country value will show. Now we want when a value is removed from the Region list collector, the corresponding Country value should automatic...

Question

In UI page submit button is not working for non admin users

Created UI page containing few checking and submit button. The button functionality is working for admins. But it is not working for any other users when clicked on submit button.

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Proactive Problem Management

Hi Team, We want to Identify Proactive problem management use cases & implementation .One way is to look at the incident data, look for re-curring incidents and this is a manual process. I am looking for some guidance here like what and how should b...

Question

Course is free but exam is not?

I took a year away from this course to continue with my current job. I came back and everything has changed. Just confirming, the courses are all free now but you must pay to take any exam?

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Zurich - is Chat translation not working?

Hi All,Chat translation to English is not working in live agent chat, is it not working in Zurich release?

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Resolved! How to configure OOTB dashboard for problem

Dashboards showing no data available

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Performance Analytics
Problem Management

Resolved! ui builder

I have used the list component to display the record list.But I also want that list to be selectable. When I want to open any record from the list, it should open.Currently, it says ..page not found.

Question

Resolved! What is the use of Jelly script and when, where to use ?

Dear all, I am learning the scripting in ServiceNow which is new for me actually.Inpsite of client scripting which is quite clear to me by using g_form, g_user object, in an other hand I have been pointed to Jelly script at some time. What is the use...

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Scripting and Coding