ServiceNow Community

how to know the outbound email addresses in servicenow

Hi Community, How can we know all the outbound email address in ServiceNow instance. Regards,Tulasi

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Register Now! San Antonio SNUG on February 5th!

Join us for an exclusive opportunity for ServiceNow customers to advance their ServiceNow strategy! SNUG meetings consistently rank as the most valuable forums for connecting with peers, gaining insights directly from ServiceNow experts, and accele...

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Cascading filters in UI Builder

Are Cascading filters not yet available on the Workspace environment.

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Unable to receive notifications for targets and thresholds

We created many indicators for business purpose and have setup targets and thresholds for required ones. However I want to receive some alerts or notifications about reaching the target, nearing the threshold etc. I have added a few users in "Respons...

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Resolved! can we print the case form on 8.511 x 11 size paper?

Is there an option to print a case form(in particular view)? Is there any option for 8.5 x11 size paper?

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Customer Service Management

How to exclude the AD groups/any from the teams view workspace list

HI Community, Currently teams view in workspace shows all the groups the user is a member of. AD groups should be excluded from the list How can we achieve this is that we can add filter like that?I only want actually groups to be displayed the users...

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Announcement card missing

Hi all,In my PDI i don't have the announcement card.How to configure it?I tried workspace configuration but i can't do it.My instance version is ZurichAny help,would be appreciated Thanks,Poonkodi

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Cisco FMC Integrations Servicenow

/Has anyone done a integration with Cisco Firepower Management Console with ServiceNow? Request to automate the adding of ACLs etc with approvals of course from network engineers.

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Flow Designer
IntegrationHub
Workflow

Migrating LDAP imports to Microsoft Entra ID (Azure AD), anyone did that before?

Hi folks, Has anyone migrated from LDAP import (users and groups) from AD on-prem to Microsoft Entra ID (Azure AD) that could share best practices or point to the right path?We also have a Service Catalog that uses PowerShell a lot for provisioning a...

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Adding more inputs into Flow Designer Action even with the limit reached

One thing that I've noticed when creating a Flow Designer Action, there is a limit to the number of inputs that are allowed. Because it this, it means that I've had to create two separate Flow Designer Actions: I was just wondering if anyone has co...

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SLA needs to be configured for 12*5

Hi ,I need to create SLA for a particular group the schedule is 12 *5 8.00 am to 8.00 PM. for P1 & P2. How we can set up SLA & Schedule for 12*5Please if you have any idea on this?

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Resolved! Posting SLA repair on multiple incidents

Hi Team, Is there a possibility to implement repair SLA on multiple incidents at once ? If so can you please let me know how can we do it Regards,Siva Teja B

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Third-Party Risk Management > Inherent Risk Questionnaires (IRQs) and Risk Tiering Assessments

Tiering Assessments and Inherent Risk Questionnaire (IRQ) help organizations apply the right level of due diligence based on the risk a third party poses by defining the scope and aiding in prioritization. These tools are essential in building a scal...

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Building Agentic flows that can understand documents and images - User Guide

Building Agentic flows that can understand documents and images with the Document and Visual Insights AI Agent - A User Guide Overview Unstructured inputs often introduce bottlenecks in enterprise workflows. While AI Agents in ServiceNow primaril...

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Need help routing a Build Partner certification blocker

Issue: Now Assist Topic Discovery functionality failures blocking cert since December Partner is building a benefits AI agent using Now Assist, and experiencing: Timeout errors and chat lockoutsTopic flow loops (repeated questioning)Topics not appe...

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