ServiceNow Community

Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address

Hi Team , i need to add my certifications to now learning from ServiceNow Webassessor Email Address it is showing like this

Question

Workflow Approval User activity not returning any result?

Hi All,I'm facing an issue in Workflow Approval User activity. after Approving the Approval Request, Workflow Approval User activity is ot returning any result and not moving to the next activity. What could be the reason behind this? How to solve th...

Question

Scripting vs Flow Designer

Hi All, As our company continues to enhance and standardize our ServiceNow configurations, I would like to understand team preferences and experiences regarding custom scripting versus Flow Designer for automation and logic.Please share your perspec...

Question
Service Mapping
Service Operations Workspace

Traffic Based Service Mapping data validation

I am validating the data for the service mapping but keep getting same error message on running the discovery on one of the applications. I have validated patterns and creds but no issue found. Any suggestions?

Question

How to resolve a PDF truncate situation because of some lengthy description in the PDF

When generating a PDF using the Generate PDF UI Action, the preview correctly displays all the expected information. However, the final PDF omits some details. The issue appears to stem from one of the Description field entries, which is quite long a...

Question

Workplace Reservations AI Agent: Built for the Hybrid Workplace

This blog is a deep dive into the new AI Agent for the November release of the Workplace Service Delivery Now Assist application.    Persona: Employee, Reservation Manager Roles: sn_wsd_rsv.manager, sn_wsd_core.workplace_user Plugins: Workplace Re...

blog

Taxonomy Topics are not visible on Employee Center Portal even though i have added Connected Content

Hi Folks,I am trying to configure Taxonomy Topics for Employee Center Portal. I have created two new Child Topics inside the OOB Taxonomy Employee. (Please refer to the below Screenshot) Also I have created Connected Contents for these two custom top...

Question

Regarding Groups Sync from prod to lower instances

We are building a controlled group-synchronization process in ServiceNow where group records are fetched from another instance (via a REST-based custom data source), loaded into an import set, and then transformed into the sys_user_group table using ...

Question

How to create a Deletion Policy for redundant CIs in CMDB Data Manager

Hi, I need to create a Deletion policy for redundant CIs in CMDB Data Manager. Which filter conditions would work for this? Thanks.

Question

“In Tag Governance, delete records from the cmdb_key_value table through a remediation plolicy?

“In Tag Governance, is it possible to delete records from the cmdb_key_value table through a remediation policy? Or does the remediation policy only allow clearing or updating values rather than fully deleting the record?”

Question

Getting Started with Omnichannel

Getting Started with Omnichannel in ServiceNow CSM This guide walks you through the core concepts and capabilities required to successfully enable and scale CSM omnichannel. Overview This hub consolidates the most relevant resources across the...

Article

MID server response code when using MID Web Service Listener

Hi Everyone, I have a query for a webhook integration, we have setup a MID web service listener to receive events from external source. There is a gateway between the source and MID server. The endpoint url(containing MID IP and port) will be setup o...

Question
Event Management

Merge HTTP(s) entry point based map with tag based to get a single hybrid map

We want to have a https point based map and tag based map, we want to have a single hybrid map for both.As a separate both both working fine but when we add the manual entry of tag based into entry based to have both map in single console then child ...

Question

Form layouts are not captured in update sets

I created a update set with modifying formlayout just added watch list and worknotes list to the form in dev env.when we moved the update set to test i cannot see the watchlist and worknotes list on my form......can someone help me out with this........

Question
Personal Developer Instance
Scripting and Coding
Team Development

Change URI IDP direction

Evening all. We now have users from different IDPs accessing ServiceNow. We have a need to have the URI link in emails directing them to the right IDP based on their SSO source, which is a field on the user table. Can anyone advise on how we might do...

Question
Incident Communication Management
Incident Management