Creates a record on any table. You can dynamically add and configure fields for the record.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Provide a value for each input that your flow needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

Table
Data type: Table Name

Table in which to create record.

Fields
Data type: Template Values

Field values to set for the record. For example, to set the short description to a certain value, select Short description and set the desired value.

To learn about creating template value input, see Create a template value input.

Important: The system does not support updating multiple journal fields such as the additional comments or work notes of a task record.

Outputs

These outputs appear in the Data panel. You can use them as inputs elsewhere in your flow.

Table
Data type: Table Name

Table where record was created.

Record
Data type: Record

Reference to record created.

Example: Create a problem record from an incident record

Create Problem Record where the Parent is set to the incident Sys ID, the Category is Network, and the Problem Statement is set.

In this example, the flow runs when a priority 1 network incident changes to the resolved state. The Create Record action creates a problem record where the Parent is set to the trigger incident's Sys ID, the Category is set to Network, and Problem statement is set to Determine the cause of the trigger incident's number.

Execution details for PRB00400002, which was created from INC0000002

In this example, the action creates problem record PRB00400002, which was created from INC0000002. You can use the Record runtime value to open the new record.