After building playbooks in Workflow Studio, Playbook Experience administrators can configure the layouts and further customize playbook functions during runtime.

There are many different ways that a Playbook Experience admin can customize the layout of a playbook during runtime. Playbooks can be designed and customized in UI Builder for:
  • A configurable workspace,
  • Service Portal,
  • or the ServiceNow Mobile Platform.

Once customized to your satisfaction, mobile playbooks must be embedded. For playbooks that in a configurable workspace or Service Portal page, there are no additional steps needed before end users can run your playbook.