ServiceNow keyboard shortcuts

ServiceNow strives to incorporate accessibility features into its AI Platform and products. Keyboard shortcuts play a crucial role in ensuring that users can navigate and utilize our tools efficiently. Explore the links in this topic to learn more.

Keyboard shortcuts are a crucial aspect of digital accessibility, enabling users to navigate and interact with digital products more efficiently. For individuals with disabilities, keyboard shortcuts can be particularly empowering, allowing them to bypass cumbersome navigation and access content with greater ease. By providing alternative ways to perform common tasks, keyboard shortcuts promote independence and equal access to information.

These shortcuts can be designed and implemented to support users with diverse needs. This includes users with mobility or dexterity impairments, visual impairments, or those who simply prefer keyboard navigation.

This page is a helpful resource that collects links to documentation about the keyboard shortcuts available for our products and features. Whether you want to work more efficiently or need alternative ways to navigate due to accessibility needs, you will find useful information here to improve your experience.

Quick access to keyboard shortcuts documentation

Below, you will find links to detailed guides on keyboard shortcuts for different aspects of our platform and products. These resources are designed to help you understand and utilize the full range of keyboard navigation options available.

To get started, explore the sections below:

Table 1. Keyboard shortcuts documentation

Product	Documentation
Next Experience Keyboard Shortcuts	Configure Next Experience accessibility preferences Enable keyboard shortcuts preference Customize Next Experience keyboard shortcuts Exploring Next Experience pickers
Core UI keyboard shortcuts	All users: Enable keyboard shortcuts Admins: Disable keyboard shortcuts globally Configure keys for keyboard shortcuts Performance Analytics: Exploring reporting Report Designer keyboard shortcuts
ServiceNow AI Platform	Editing functions in HTML field editor
IT Operations Management (ITOM)	Express List keyboard shortcuts Keyboard shortcuts for operating Service Mapping in accessibility mode
Configurable Workspace UI	Front-line case page keyboard shortcuts in CSM Configurable Workspace Add response templates with a keyboard shortcut Keyboard and mouse device shortcuts for adding email recipients
Workflow Data Fabric	Use the ActionSet SendKeys action Keyboard utilities
Employee Service Management	Employee Center Pro: Microsites
Building applications	ServiceNow IDE user interface Legacy--ServiceNow Studio keyboard shortcuts
API implementation and reference	Syntax editor keyboard shortcuts and actions Now Assist for code generation Keyboard shortcuts Generate scripts with AI powered code generation (Yokohama) Edit code with Now Assist
Strategic Portfolio Management	Collaborating with spaces in CWM

By providing centralized access to these resources, we aim to support your productivity and accessibility goals.