Managing requests, certifications, and assessments

  • Release version: Australia
  • Updated March 12, 2026
  • 5 minutes to read
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    Summary of Managing requests, certifications, and assessments

    This module empowers Enterprise Architects to efficiently manage requests, certifications, assessments, and technology portfolio audits within the EA Workspace. It provides visibility into approvals, assigned requests, certification statuses, assessment results, and technical risks related to technology lifecycles and TRM compliance.

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    Key Features

    • My Approvals and My Requests: View and manage requests awaiting your approval or assigned to you, with options to approve or reject directly from the interface.
    • My Certifications: Track certifications assigned to you, your groups, or your direct reports. Use this to maintain accurate business application data crucial for assessments. Certification data sources vary based on EA Workspace version, requiring migration for upgraded environments.
    • Assessments: Review and score business applications using configurable application indicators that measure cost, quality, risk, user satisfaction, and business value. Custom indicators can be created to fit specific business needs.
    • Technology Portfolio Audit: Identify discrepancies or missing lifecycle data for software products and hardware models. This helps in evaluating lifecycle risks by comparing product versions against ITAM content library data. Administrators can run scheduled jobs to update lifecycle risk information.
    • Technical Debt: Monitor TRM technical debt for software products that do not comply with TRM lifecycle phases or standards. The system highlights products lacking TRM records or with restricted lifecycle phases and provides reasons for the debt. Scheduled jobs automate the identification and updating of technical debt records.

    Key Outcomes

    • Streamlined approval process for architecture-related requests, ensuring timely decision-making.
    • Up-to-date certification data to maintain a reliable business application inventory, supporting accurate application assessments.
    • Comprehensive assessment framework enabling quantitative and qualitative evaluation of applications aligned with business objectives.
    • Improved technology lifecycle risk management through automated audits and lifecycle data updates, reducing unsupported or out-of-compliance technology usage.
    • Visibility into technical debt related to TRM compliance, facilitating proactive remediation and governance of technology standards.

    As an Enterprise Architect, you can manage all requests. You can view the status of the certifications, assessments, and technology portfolio audit information.

    My approvals

    The My Approvals tab lists the requests that are waiting for your approval.

    My requests

    The My Requests tab shows the list of requests assigned to you as an approver. By default, it shows all the requests as a paginated result. Select View All to see the full list. You can open a request record by selecting it to approve or reject the request.

    My certifications

    The My Certifications tab shows the list of certifications that are relevant to you. Specifically, the tab displays certifications that meet any of the following criteria:
    • Assigned directly to you
    • Assigned to any group you belong to
    • Assigned to any group you manage
    • Assigned to any of your direct reports
    You can use this tab to keep your business applications inventory up to date by periodically certifying the data in the business applications table. Keeping your business application data current helps you assess your business applications accurately, as several indicators depend on this data.

    Select View All to see the full list of certifications. Select the certification number, certification schedule, or certification instance to see more details.

    If you have directly installed the 4.0.0 version of the EA Workspace store application, the My certifications table fetches data from the CMDB Data Management Task (cmdb_data_management_task) table.

    If you upgraded your EA Workspace from a previous version to the 4.0.0 version, your certification data may still be fetched from the Certification Schedules (cert_schedule) table. You must migrate your certification policies to the CMDB Data Management Certification Policies (sn_cmdb_ws_dm_certification_policy) table. For more information, see Import certification schedules in to Data Manager and Publish a draft Data Manager policy.

    Assessments

    The Assessments tab shows the list of assessments for your applications that help you to evaluate and score your business applications based on qualitative inputs. Application indicators are business metrics that assess the applications across dimensions such as cost, quality, technical risk, investments, user satisfaction, and business value.

    Each indicator periodically captures related application data that is used to calculate the application score. The assessment of applications is done on an extensible framework, which is based on the various configured indicators. If you require indicators other than the preconfigured ones to calculate the application score, then you can create an indicator based on your business requirements.

    You can select View all to see the list of assessments. Select the assessment number and metric type to see more details.

    Technology Portfolio audit

    The  Technology Portfolio Audit tab shows audit information for your applications. An entry in this table indicates that at least one lifecycle for that software product or hardware model was either approximated, or not found, or doesn’t exist. For example, the software product full version might be 9.2.1. The End of Support lifecycle version in the Software Asset Management Content library might only be full version 9.2. This audit table helps you to evaluate the lifecycle matching information based on the details of the products being used in your organization. Use the table to identify exact lifecycle version matches or missing lifecycle versions for software products and hardware models in your organization.

    The data in the Technology Portfolio Audit table is fetched from the TPM Technology Lifecycle Exception [sn_apm_tpm_technology_lifecycle_exception] table.

    As an admin user, you can run the Populate TPM Discovered Technologies and Lifecycles scheduled job on-demand to calculate the technology lifecycle risk for your application portfolio. The scheduled job executes the script generating the lifecycle risk dates for your software products and hardware models by querying the ITAM content library. These dates include end of support date, end of extended support date, and end of life date. For more details, see Run a scheduled job to generate TLM lifecycle data. Whether the script runs on demand or scheduled, you can view the results in the Portfolio > Technology Portfolio Management > Logs page.

    Table 1. Technology portfolio audit table
    Column name Description
    Type Application type. Choices are:
    • Software
    • Hardware
    Software product Name of the software product.
    Product version Version number of the product.
    Product edition Edition of the product. For example, Standard.
    Product full version Full version of the product.
    Hardware model Hardware model that is associated with the software product.
    Verification status Verification status of the product. Choices are:
    • Need to verify
    • Verified
    • Rejected
    Comments Customer comments.
    Lifecycle phase Lifecycle phase of the product.
    Phase start date Lifecycle phase start date.
    Edition Edition of the lifecycle.
    Full version Full version of the lifecycle.
    Match notes Notes by the customer.
    Technology lifecycle TPM technology lifecycle information of the software product or hardware model.

    Technical Debt

    The  Technical Debt tab shows the list of TRM technical debt that are created for the products that aren't aligned with the TRM phases and standards. A technical debt indicates either there is no TRM product record for a software product used by one or more business applications. It may also indicate that the TRM product has one or more internal lifecycle phases that restrict its usage. In this table, you can view the TRM products and associated business applications details, and the reason for the technical debt. A custom scheduled job Populate TRM technical debts in the EA Workspace runs and creates an entry in the TRM Technical Debt table. For more details, see Manage TRM technical debt and Run a scheduled job to update TRM technical debt data in EA Workspace.

    Table 2. Technical Debt table
    Column name Description
    TRM product Name of the TRM product. A software product that is having version specific life cycles.
    Business Application Name of the business application associated with the TRM product.
    Software product model Name of the software product model related to the TRM product.
    TRM phase Phase of the TRM product. The following TRM phases are available from the base system:
    • Approved: The technology is approved for use.
    • Approved with Constraints: The technology can be used within the specified constraints specified in the comments.
    • Divest: A decision was taken to divest from the use of the technology.
    • Evaluation: This technology is being evaluated and can’t be used to production purposes.
    • Unapproved: The technology isn’t permitted to be used.
    Note:
    You can modify these phases from the EA Workspace > Setup > TRM Phases page.
    TRM level The level (Product or Product Lifecycle) at which the technical debt is created.
    Version Version of the software product. Usually, the name of the Software product model contains this version.
    Reason The reason to explain why the technical debt was created.
    Last run Shows the time stamp when the custom scheduled job Populate TRM technical debts in the EA Workspace is run to update the table with technical debt.