List of workspaces reference conkeyrefs

Australia Enterprise Architecture

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Australia Enterprise Architecture

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List of workspaces reference conkeyrefs

Release version: Australia

Updated March 12, 2026

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Summary of List of workspaces reference conkeyrefs

ServiceNow offers a variety of specialized workspaces designed to address the specific needs of different users such as agents, auditors, resource managers, and IT professionals. Each workspace consolidates relevant tools and data into a unified interface, enabling efficient task management, problem resolution, and decision-making.

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Key Workspaces and Their Purposes

Workspace: The default workspace on the ServiceNow AI Platform serving as the foundation for other targeted workspaces.
Audit Workspace: Provides auditors and supervisors a single-pane view to track audit timelines, budgets, resources, and control testing progress.
Cloud Discovery Workspace: Facilitates comprehensive cloud operations management.
CMDB Workspace: Centralized and modern interface to explore and manage the Configuration Management Database (CMDB) with health checks and dashboards.
Compliance Workspace: Unified interface for managing policies, controls, issues, and exceptions.
Continuous Authorization and Monitoring: Implements Risk Management Framework steps to improve security posture decisions.
CSM Configurable Workspace: User interface tailored for customer service agents to address inquiries and resolve issues.
Digital Portfolio Management Workspace: Centralized management of services, applications, and business solutions with cross-platform data integration.
DEX Application & Device Health: Monitors digital workplace performance, security, and compliance.
Enterprise Architecture Workspace: Part of Application Portfolio Management, providing multiple views for portfolio oversight and task management.
Platform Analytics Workspace: Analytics Center for managing Next Experience analytics.
Resource Management Workspace: Centralized view for resource managers to oversee all resource work.
Service Operations Workspace for ITSM and ITOM: Configurable workspaces offering unified experiences for IT Service Management and IT Operations Management workflows.
Workforce Optimization for ITSM: Manages team skills, schedules, work routing, and performance monitoring.

Benefits for ServiceNow Customers

These workspaces enable ServiceNow customers to streamline their workflows by providing role-specific tools and dashboards. Customers can expect improved efficiency in managing audits, compliance, cloud operations, IT services, resources, and workforce productivity. The unified interfaces reduce complexity, enhance visibility into critical data, and support better decision-making across various organizational functions.

List of all workspaces ServiceNow offers to target specific users and issues.

A workspace is a suite of tools that provides agents, case managers, help desk professionals, and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each targeted to a specific user and issue.

List of workspaces
Workspace: Workspace acts as the default workspace available on the ServiceNow AI Platform and provides the foundation for the targeted workspaces ServiceNow offers.
Audit Workspace: Audit workspace is a single-pane view for audit supervisors and auditors. View the overall audit timeline and status, track budget and resources for engagements, and trace high priority observations and issues. Monitor ongoing control testing and audit task progress.
Cloud Discovery Workspace: Cloud Discovery Workspace offers a comprehensive solution to manage the cloud operations of your organization.
CMDB Workspace: CMDB Workspace is an efficient, central, and modernized way for you to work. Use CMDB Workspace to search and explore the CMDB, examine health and recent activity, and access various CMDB dashboards and tools to support tasks in your organization.
Compliance Workspace: Compliance Workspace is a unified interface where you can manage all your tasks related to policies, control objectives, controls, issues, and policy exceptions.
Continuous Authorization and Monitoring: Continuous Authorization and Monitoring employs the seven steps defined by the Risk Management Framework (RMF) to allow you to make better-informed decisions about your security posture.
CSM Configurable Workspace: CSM Configurable Workspace is a user interface that provides agents with the tools they need to answer customer questions and resolve customer issues.
Digital Portfolio Management Workspace: Manage and maintain all your solutions (services, service offerings, business applications, and application services) from a single location using the ServiceNow Digital Portfolio Management (DPM) Workspace. DPM pulls in data from across the ServiceNow platform so you see impacts in the context of solutions that you own or care about.
DEX Application & Device Health: DEX Application & Device Health is a centralized workspace, dedicated to monitoring the performance, security, and compliance of the digital workplace.
Enterprise Architecture Workspace: The Enterprise Architecture Workspace is part of the Application Portfolio Management (APM) application. The workspace is a unified interface with multiple views that help you manage your portfolio efficiently. You can use these views to stay up to date with your tasks, insights, tasks that need attention, portfolio health, and dashboards.
Platform Analytics Workspace: Platform Analytics Workspace provides an Analytics Center for managing all Next Experience analytics.
Resource Management Workspace: Resource Management Workspace helps Resource Managers have a centralized view of all work across all resources.
Service Operations Workspace for ITSM: Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the easy-to-navigate interface of Service Operations Workspace for ITSM.
Service Operations Workspace for ITOM: Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Operations Management workflows. Configure your experience using the easy-to-navigate interface of Service Operations Workspace.
Workforce Optimization for ITSM: Manage and maintain the productivity of your workforce from a single location using Workforce Optimization for ITSM. Using this application, you can efficiently manage your team's skills and schedules, route work assignments to your team, and monitor their performance.