Digital integration form (easy form) in EA Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Digital integration form (easy form) in EA Workspace

    The Digital Integration form in EA Workspace facilitates the integration between two business applications by defining the connections and data exchange interfaces. This form helps ServiceNow customers manage and document digital integrations, specifying roles such as provider and subscriber, integration types, owners, triggers, and other key details.

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    Key Fields and Their Purpose

    • Subscriber Business Application: The application consuming or receiving data via the digital interface. It is impacted by changes or outages.
    • Subscriber Digital Interface: The name of the interface the subscriber uses to integrate.
    • Provider Business Application: The application providing the digital interface for other applications to consume. It owns the interface.
    • Provider Digital Interface: The specific interface tied to the provider application, representing the API used in the integration.
    • IT Owner and Business Owner: Individuals accountable for the digital integration from IT and business perspectives, respectively.
    • Digital Integration Name: Automatically generated from selected applications and interface but editable for clarity.
    • Type and Subtype: Categorize the integration as Data Integration, Process Integration, or User Interface Integration, with further subtypes available for data integrations.
    • Trigger, Interval, and Frequency: Define how and when the integration activates, such as manual, scheduled, or event-driven, with timing intervals ranging from seconds to years.
    • Description: Explains the purpose and business value of the integration, helping stakeholders understand its importance.

    Important Concepts

    • Provider vs Subscriber Roles: These define interface ownership, not the direction of data flow, which is separately managed through the Data Flow Direction field.
    • Data Flow Direction: Determines which application initiates the connection and whether data moves incoming, outgoing, or bidirectionally.

    Benefits for ServiceNow Customers

    This form enables clear documentation and management of digital integrations within EA Workspace, improving visibility and governance of application interfaces. It helps assign ownership, define integration triggers, and categorize integration types, supporting efficient operation and troubleshooting of enterprise application connections.

    The digital integration represents the integration between two business applications.

    Digital integration form (easy form) fields

    Field Description
    Subscriber Business Application Name of the business application that uses the provided interface to consume, exchange, or ingest data to support a business capability. The subscriber business application is affected by the changes or an outage, causing connection or data loss.
    Note:
    The provider and subscriber roles define interface ownership, not data flow direction. The provider owns the digital interface; the subscriber consumes it. Data flow direction—whether incoming, outgoing, or bidirectional—is set separately using the Data Flow Direction field and reflects which application initiates the connection. For example, the provider can receive data (incoming) if the subscriber initiates the connection. For more information, see Example: Provider and subscriber with data flow directions.
    Subscriber Digital Interface Name of the digital interface that subscribes for the integration.
    Provider Business Application Name of the business application that provides the digital interface that enables other applications to consume or ingest data. Changes, ownership, and responsibilities of the interface are often connected to the provider.
    Note:
    The provider and subscriber roles define interface ownership, not data flow direction. The provider owns the digital interface; the subscriber consumes it. Data flow direction—whether incoming, outgoing, or bidirectional—is set separately using the Data Flow Direction field and reflects which application initiates the connection. For example, the provider can receive data (incoming) if the subscriber initiates the connection. For more information, see Example: Provider and subscriber with data flow directions.
    This field is automatically generated and can't be edited.
    New Provider Digital Interface Option to create a digital interface. This field is a placeholder digital interface that is related to a provider business application.
    Provider Digital Interface Name of the digital interface. As a digital integration between two business applications or services uses a digital interface (API), you must select an interface related to the provider business application or service.
    IT Owner The owner within the IT organization who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Business Owner The owner of the business function who owns the digital integration. It can be the same person who owns the parent subscriber business application.
    Digital Integration Name Name of the digital integration.

    This field is auto-populated when the Subscriber Business Application, Provider Business Application, and the Digital Interface fields are selected. You can modify the auto-populated name.
    Type Type of the integration.
    Use the following options:
    • Data Integration: Use this option when the integration must mainly focus on the exchange of data such as users, groups, locations, configuration items, and departments.
    • Process Integration: Use this option when the integration is about an interaction of transactional data to support a specific process.
    • User Interface Integration: Use this option when the integration opens a connection with another application and sends app data via a URL to query the application.
    Subtype Subtype of the integration.
    This field appears only when Data Integration is selected from the Type field. Use the following options:
    • Process configuration
    • Foundation data
    • Configuration items
    • Events
    • Reporting
    • Syslog
    Trigger How to trigger the integration.
    Use the following options:
    • Manual
    • Scheduled
    • Process Driven
    • Event
    Interval Frequency to trigger the integration.
    Options for the interval are as follows:
    • Seconds
    • Minutes
    • Hours
    • Days
    • Weeks
    • Months
    • Quarters
    • Years
    • On Demand
    • Real Time
    Description Description about the digital integration. Describe why the integration is being created between two business applications or between an external service and a business application. Describe the business value it adds.
    Additional fields appear after the digital integration is created. For details on the additional fields, see Digital integration form in EA Workspace.