Enterprise Architecture AI agent diagramming agentic workflow

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Enterprise Architecture AI agent diagramming agentic workflow

    The Enterprise Architecture AI agent diagramming agentic workflow in ServiceNow enables users to generate and summarize enterprise modeling and visualization diagrams for business application hierarchies. This workflow is designed to accelerate diagram creation for enterprise architects and help non-experts understand architectural contexts. It operates through conversational interaction with an AI agent via the ServiceNow Otto panel.

    Show full answer Show less

    Access to this feature depends on your ServiceNow license and assigned roles. Specifically, the snapm.apmuser role is required to use the workflow, and the nowassistpaneluser role is needed to view the Otto panel.

    Key Features

    • Generate enterprise architecture diagrams: Create business application hierarchy diagrams by interacting with the AI agent in the Otto panel using prompts that include the word "diagram".
    • Summarize diagrams: The AI agent provides summaries that list entities and describe relationships in the generated diagrams.
    • Agentic workflow template: Comes preconfigured but can be duplicated and customized to fit specific organizational needs.
    • Role-based access control: Access and usage are secured via ServiceNow roles, with the ability for administrators to add roles for workflow access through Access Control Lists (ACLs).
    • Integration within ServiceNow Otto panel: The workflow is accessible by enabling the panel display settings and engaging the AI agent within the standard ServiceNow interface.

    Using and Activating the Workflow

    • Administrators can enable or access the workflow via AI Agent Studio > Create and manage and select the “Generate enterprise architecture diagram” workflow.
    • Users initiate the workflow by clicking the ServiceNow Otto icon and entering prompts such as “Create a diagram for XYZ business application”.
    • The workflow does not require triggers but enforces security roles by default.
    • Administrators can extend access by modifying security controls within the ServiceNow Otto application scope.
    • Testing of the workflow is supported via example prompts to verify AI response and behavior.

    Benefits for ServiceNow Customers

    • Speeds up the creation of enterprise architecture diagrams, reducing manual effort.
    • Enables broader organizational understanding of business application hierarchies through AI-generated visualizations and summaries.
    • Offers flexible customization and secure role-based access to align with organizational policies and user needs.
    • Integrates seamlessly within the familiar ServiceNow interface, leveraging AI capabilities without requiring external tools.

    Use the Enterprise architecture diagrams AI agent to generate Enterprise Modeling and Visualization diagrams for business applications hierarchy and summarize them.

    Note:
    Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see ServiceNow product tiers.

    Generate enterprise architecture diagram overview

    Use the Generate enterprise architecture diagram agentic workflow to create enterprise architecture diagrams for business applications hierarchy, through a conversation with an AI agent in the ServiceNow Otto panel. This agentic workflow accelerates the time to value for enterprise architects while building business hierarchy diagrams. It also enables non-enterprise architects to understand the context of an architectural diagram.

    After generating the diagram, the AI agent suggests summarizing the created business application hierarchy diagram, listing all entities in the diagram and describing the relationship between them.

    You can activate the agentic workflow template by setting the display settings to include the ServiceNow Otto panel. To change instructions for this agentic workflow, duplicate it and adjust the settings to suit your specific needs. Then activate the duplicated version instead. For information on how to duplicate a agentic workflow, see duplicate the agentic workflow.

    Important:
    • The ServiceNow Otto Panel user role (now_assist_panel_user) is required to view the ServiceNow Otto panel on your instance.
    • The Enterprise Architecture user role (sn_apm.apm_user) is required to use the Generate enterprise architecture diagram agentic workflow.

    Role masking

    Required role: sn_apm.apm_user.

    Generate enterprise architecture diagram agentic workflow

    Generate Enterprise Architecture diagrams for business applications hierarchy and summarize them.

    For Admins to access or enable the agentic workflow:
    1. Navigate to All > AI Agent Studio > Create and manage.
    2. Select Generate enterprise architecture diagram.
    For users to invoke the agentic workflow:
    1. Select the ServiceNow Otto icon (ServiceNow Otto icon.) anywhere in your instance.
    2. Enter a prompt to create a diagram for a particular business application.

      It’s essential that your prompt contains the word diagram in some form. An example prompt is Create a diagram for XYZ business application.

    AI Agents used in the Generate enterprise architecture diagram agentic workflow

    The Enterprise architecture diagrams AI agent is used in the Generate enterprise architecture diagram agentic workflow.

    Activate the Generate enterprise architecture diagram agentic workflow

    To activate the Generate enterprise architecture diagram agentic workflow, follow the steps mentioned in Activate an agentic workflow template.
    Note:
    No triggers are required for the Generate enterprise architecture diagram agentic workflow.

    However, in the Define security controls page, in the Define user access section, you can review the roles that can access the agentic workflow. For Generate enterprise architecture diagram agentic workflow, sn_apm.apm_user role is applied by default.

    To add access to more roles, perform the following:
    1. Set your application scope to ServiceNow Otto for Enterprise Architecture (EA). For information on how to change the application scope, see Select an application from the application picker.
    2. Select the edit icon (Edit icon.).
    3. On the Access Control page, in the Requires role section, select Insert new row.

      Access Control page for Generate Enterprise Architecture Diagram agentic workflow with a row to add new roles highlighted.

    4. On the pop-up window, enter the new role and select the save icon (Save icon.).

      Save icon highlighted in the Requires role section.

    5. Select the header of the access control record and select Save.

      The new role is added to the Define user access section of the Define security controls page.

      Note:
      To know more about security in ServiceNow Otto AI agents with Access Control Lists (ACLs), see Implement access control in Now Assist AI agents.
    Also, on the Select channels and status page, do the following:
    1. Enable the Display toggle for Engage via the ServiceNow Otto panel.
    2. Select Save and test.
    3. On the Test on example of behavior page, in the Task box, enter an instruction to test the Generate enterprise architecture diagram agentic workflow.

      An example instruction: Create a business hierarchy map for XYZ business application.

    4. Select Continue to test chat response.

      The agent executes the request for the agentic workflow.

    Generate enterprise architecture diagram agentic workflow output in the ServiceNow AI Agent Studio.

    To view information on how to create AI agents and agentic workflows and how to use the AI Agent Studio, see the following: