Exploring business process activities
Business process activities represent discrete units of work within workflows. Knowing how they differ from business processes helps you model organizational tasks accurately.
A business process activity represents a specific task, step, or action performed within your organization, such as a manual task, an approval step, or a system-triggered action.
Business processes vs. business process activities
Business processes and business process activities serve different purposes:
- Business process — Models the overall workflow your organization uses to achieve a business outcome. Business processes are organized into a hierarchy of levels (L0, L1, L2, and deeper) using CI relationships. Each level represents a broader or narrower scope of the same workflow.
- Business process activity — A standalone record that represents a discrete unit of work, classified by an activity type (for example, Manual Task). Unlike business process levels, a business process activity is not part of the L0-L2 hierarchy — instead, it is associated with the business actors who perform it.
You can:
- Create and edit business process activities
- Classify activities by type
- Assign owners and managing groups
- Link activities to business actors who perform them
When you model a business process activity in a diagram, the default relationship between a business process activity and a business actor is Performed by:Performs.