User roles in Impact

The Impact Digital Experience offers many roles to assign to fit your business needs.

When you log in to Impact, you’ll see a personalized view of your objectives, metrics, and recommendations tied directly to your role.

Table 1. Impact roles and descriptions for IDE

Role	Description
Impact User	Has general access to Impact. Impact users can create and update conversations.
Impact Permissions Authorizer	Allows users to grant permissions for Impact features that require consent.
Impact Executive	Has read access to view overall Impact status and business value reporting. Responsible for defining the long-term technology strategies for their organization. Executive users can create and update conversations. Owns the overall ServiceNow roadmap.
Impact Platform Owner	Has full access to all Impact features. Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators. Ensures team alignment to business strategy and the ServiceNow roadmap. Actively involved in the overarching governance of the ServiceNow platform.
Impact Admin	Provides user account management. (This is a key differentiator from the Impact Executive role.) Responsible for the day-to-day administration of the ServiceNow platform. Manages premium access, such as Instance Observer and Developer Support. Has full access to all Impact features.

Table 2. Impact roles and descriptions for Impact in Platform

Role	Description
Impact App Admin	Responsible for configuring the Impact application Sets up integration with the Impact IDE  Assigns roles to users and groups Has full create, read, update, and delete access to all tables within Impact applications
Impact Platform Owner	Has full create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration or assign roles to users or groups Can request services like accelerators and advisory sessions
Impact Portfolio Owner	Has full create, read, update, and delete access to all tables within Impact applications Cannot configure, setup integration or assign roles to users or groups Can request services like accelerators and advisory sessions
Impact Executive	Responsible for defining the long-term technology strategies for their organization Has read access to all Impact functionalities Has read access to view Capabilities Maps, Product Adoption Roadmaps, Value Blueprint, Accelerators, and advisory sessions Can create and update conversations.
Impact User	Has general access to Impact. Impact users can create and update conversations.