Impact

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read

    • ServiceNow Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to help you realize the full potential of your instance. Receive tailored recommendations and guidance from our dedicated teams and experts on demand.

    See the Impact overview video to get started with Impact.

    Impact Overview

    Impact is a comprehensive value acceleration solution that provides relevant and immediate access content with the Impact Digital Experience (IDE). Track progress against your outcomes, share insights and industry benchmark comparisons, and make data-driven decisions to optimize your digital transformation journey.

    Impact helps you realize impact faster across your business with proactive insights, prescriptive guidance, tailored training and recommendations, and premium technical support and tools. Maximize and accelerate the return on your ServiceNow investment through our software and human-led programs.

    • Build and manage your personalized value journey with ServiceNow.​
    • Understand and prioritize your product capabilities.
    • Receive proactive recommendations tailored to your business outcomes.
    • Take command of your platform health​.
    • Collaborate with your Impact Squad, your extended ServiceNow team to map the course for your value acceleration journey.​​​

    Get started