Accelerator catalog

  • Release version: Xanadu
  • Updated August 1, 2024
  • 5 minutes to read

    • This is a complete Impact Accelerator catalog that combines the Architecture, Strategy, and Technical sub-catalogs.

    Consumption model

    According to your Impact package, Guided, Advanced, or Total, you may consume a fixed number of Accelerators simultaneously.

    Table 1. Total concurrent Accelerators per Impact package and sub-catalog
    Package Total concurrent Accelerators Concurrent consumption per sub-catalog
    Strategy Architecture Technical
    Total Six Two Two Two
    Advanced Three One One One
    Guided One at a time across one catalog
    Note:
    Refer to Impact releases to access the release notes to identify the most recently added or updated Accelerators.

    Accelerators available in each package

    Accelerator outputs and formats have common standardized features, but may differ from package to package. Not all Accelerators are available for each package. The Accelerators and available feature levels are denoted by these symbols:
    • ✓ = Common standardized feature set
    • Green check mark icon = Includes unique accelerator-specific features
    • Blue plus sign icon = Includes additional unique accelerator-specific features

    Restricted and protected environments

    As part of our mission to continually deliver the best customer experience and as part of the evolution of the Impact packages, certain Impact deliverables, Impact Accelerators, or other Impact components require supplemental terms and conditions because of the manner in which they operate.

    U.S. Public Sector (USPS)
    The US Public Sector Accelerators provide U.S. Public Sector customers an option to leverage aspects of these Accelerators without the need to accept the supplemental terms or in scenarios in which an environment may have serviceability restrictions.

    Accelerators that offer USPS specific versions are indicated in the specific sub-catalog.

    Architecture Accelerators

    Architecture Accelerators provide a foundational understanding of business outcome maturity with targeted recommendations on what to tackle next to unlock further value from the platform.

    Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 2. Architecture Accelerator sub-catalog
    Accelerator Guided package Advanced package Total package Restricted and protected environments
    Architecture Blueprint ✓ Green check mark icon
    Artificial Intelligence Readiness Assessment ✓ ✓
    Common Service Data Model (CSDM) Assessment– Total ✓
    Common Service Data Model (CSDM) Assessment-Application Services (Crawl) - Advanced ✓
    Common Service Data Model (CSDM) Assessment - Business Services (Run) - Advanced ✓
    Common Service Data Model (CSDM) Assessment - Foundation Data - Advanced ✓
    Common Service Data Model (CSDM) Assessment Technical Services (Walk) - Advanced ✓
    Data Management and Governance ✓ ✓
    Design Review​ ✓ Green check mark icon
    Generative AI - Virtual Agent Conversational Catalog ✓ ✓
    Health Assessment ✓ Green check mark icon Blue plus sign icon
    Integration Strategy ✓ Green check mark icon
    Multi-instance Topologies ✓ ✓
    Technical Governance ✓ ✓
    UX: Catalog Request Experience Review ✓ ✓
    UX: Design for Employee Center ✓ ✓
    UX: Portal Experience Review ✓ ✓
    UX: Taxonomy Review and Design ✓ ✓

    Strategy Accelerators

    Use Strategy Accelerators to go deeper on organizational and governance best practices with the ServiceNow platform and upskill your team to maintain business performance and drive success.

    Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 3. Strategy Accelerator sub-catalog
    Accelerator Guided package Advanced package Total package Restricted and protected environments
    Center of Excellence & Innovation Design​ ✓ Green check mark icon
    Center of Excellence and Innovation Maturity Assessment Accelerator ✓ ✓
    Champion Engagement ✓ Green check mark icon
    Citizen Development Program Design ✓ ✓
    CoEI Influencing Funding Strategy ✓
    Customer Service Management Product Maturity Assessment ✓ ✓
    Develop Partner Strategy​ ✓ Green check mark icon
    HRSD Maturity Assessment ✓ ✓
    Integrated Risk Management Maturity Assessment ✓ ✓
    ITSM Maturity Assessment ✓ ✓
    On-Demand Value Report ✓ Green check mark icon Green check mark icon
    Portfolio Governance​ ✓ ✓
    Project Portfolio Management Maturity Assessment ✓ ✓
    ServiceNow Governance ✓
    Software Asset Management Maturity Assessment ✓ ✓
    Staffing and Roles Review​ ✓ Green check mark icon
    Strategy Governance​ ✓ ✓
    Success Readiness Assessment (SRA) ✓ ✓
    Value Potential ✓ ✓
    Vision & Strategy​ ✓ Green check mark icon

    Technical Accelerators

    Technical Accelerators accelerate usage and adoption of specific platform and product capabilities via applied demonstrations, personalized coaching, and best practices. The Accelerators are delivered by the Impact Squad and technical consultants, as necessary.

    Accelerators that offer USPS specific versions are indicated as such in the sub-catalog. See the Accelerator catalog for additional information.

    Table 4. Technical Accelerator sub-catalog
    Accelerator Guided package Advanced package Total package Restricted and protected environments
    Access to Experts ✓ ✓
    Expert Connect​ ✓ ✓
    Extend Your Employee Center to Pro ✓ ✓ ✓
    Introduction to Instance Observer-Guided ✓
    Introduction to Instance Readiness Assessment ✓
    Jumpstart Your AI Search ✓ ✓ ✓ USPS
    Jumpstart Your App Engine ✓ ✓ ✓ USPS
    Jumpstart Your Automated Testing ✓ ✓ ✓ USPS
    Jumpstart Your CMDB ✓ ✓ ✓
    Jumpstart Your CSDM: Foundation ✓
    Jumpstart Your CSM Configurable Workspace ✓ ✓ ✓
    Jumpstart Your Database Management ✓ ✓ ✓
    Jumpstart Your Document Intelligence ✓ ✓ ✓
    Jumpstart Your Employee Center ✓ ✓ ✓ USPS
    Jumpstart Your Event Management ✓ ✓ ✓
    Jumpstart Your Generative AI ✓ ✓ ✓
    Jumpstart Your Issue Auto Resolution ✓ ✓ ✓
    Jumpstart Your Migration of Platform Analytics ✓ ✓ ✓
    Jumpstart Your Multi-lingual Virtual Agent ✓ ✓ ✓ USPS
    Jumpstart Your Natural Language Understanding ✓ ✓ ✓
    Jumpstart Your Now Assist for Creator ✓ ✓ ✓
    Jumpstart Your Now Assist for IT Service Management (ITSM) ✓ ✓ ✓
    Jumpstart Your Platform Analytics ✓ ✓ ✓
    Jumpstart Your Predictive Intelligence ✓ ✓
    Jumpstart Your Process Mining ✓ ✓ ✓
    Jumpstart Your Service Mapping ✓ ✓ ✓
    Jumpstart your Service Operations Workspace ✓ ✓ ✓ USPS
    Jumpstart Your ServiceNow AI Journey ✓
    Jumpstart Your Strategic Portfolio Management – Planning Workspace ✓ ✓ ✓
    Jumpstart Your Success Dashboard ✓ ✓ ✓ USPS
    Jumpstart Your Task Intelligence ✓ ✓ ✓
    Jumpstart Your Upgrade​ ✓ ✓ ✓ USPS
    Jumpstart Your Virtual Agent​ ✓ ✓ ✓ USPS
    TuneUp Your AI Search ✓ ✓
    TuneUp Your CMDB​ ✓ ✓ ✓
    TuneUp Your Employee Center ✓ ✓
    TuneUp Your Hardware Asset Management ✓ ✓ ✓
    TuneUp Your IT Asset Management ✓ ✓ ✓
    TuneUp Your ITOM Discovery ✓ ✓ ✓
    TuneUp Your Platform Analytics ✓ ✓ ✓
    TuneUp Your Software Asset Management ✓ ✓ ✓
    TuneUp Your Security​ ✓ ✓ ✓
    TuneUp Your Virtual Agent - Assessment ✓ ✓
    TuneUp Your Virtual Agent – NLU (Natural Language Understanding) ✓ ✓
    TuneUp Your Virtual Agent – Performance Monitoring ✓ ✓
    TuneUp Your Virtual Agent – UX (User Experience) ✓ ✓ ✓