Reports

Release version: Xanadu

Updated August 1, 2024

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Summary of Reports Release version: Xanadu

The Reports feature in ServiceNow enables users to quickly generate and share insightful reports on instance performance, enhancing decision-making and operational efficiency. Users can visualize performance telemetry and download summaries on instance health, performance trends, and database growth, facilitating better management and communication with stakeholders.

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Key Features

Report Generation: Create tailored reports by selecting the report type, instance, and date range. Reports can be generated and scheduled for periodic execution.
Performance Reports: Access various reports, including Daily Performance Metrics, Database Growth, and Performance Trend reports, each offering specific insights into instance health and performance.
Support Matrix: Some reporting features are dependent on the Impact package subscribed to, detailing which reports are supported for each package.

Key Outcomes

By utilizing these reporting capabilities, ServiceNow customers can expect to:

Gain actionable insights into instance health and performance trends, promoting proactive management.
Monitor database growth over time, identifying patterns and potential issues effectively.
Access detailed metrics on slow transactions, queries, and critical support cases, enabling faster resolution and improved service delivery.

Quickly generate reports to download and share with your business stakeholders, making  organizations faster, smarter, and better in their  instance performance management.

Visualize instance performance  telemetry over time and quickly generate reports to share with your team and business stakeholders.

Run a report on any instance to generate a downloadable summary on daily instance health, performance trend or database growth.

Report options

Tailor various reports specific to your business needs with a few steps.

Navigate to Instance Observer > Reports > . Select the Report Type, the Instance, and the Date Range for the report.

Select Generate report and the report renders. On the report page, you have the option to download the report or to schedule the report to be run periodically.

Report types

For additional information about a report, select Help > Metrics from the main menu and select the option from the right-hand menu.

Support matrix per Impact package

Some Instance Observer reporting features vary between the Impact package that you are subscribed to. Reference the support matrix for details.

✓ = Supported
X = Not supported

Table 1. Performance reports support matrix
	Guided	Advanced	Total
Daily Performance Metrics report	✓	✓	✓
Performance Trend report	X	✓	✓
Database Growth report	✓	✓	✓
Data retention	45 days	6 months	6 months
Self Service Alerts	X	✓	✓

Note:

For more information on subscription support, see Impact packages.

Daily Performance Metrics Report

There are six daily performance metrics sub-reports that are available that show a current snapshot of the health of the instance.

Table 2. Sub-report and description
Report	Description
ServiceNow Platform Health	Reflects node availability, response, and lag times. Compares availability and anomalies from today and the last 30 days. Reports are based on the system thresholds that are set in the system and color codes the anomalies accordingly, with Green, Yellow, or Red.
Health Indicator	Displays number of slow transactions, queries, and long running jobs. Compares the counts between today, yesterday, and the last 30 day average. Reports are based on the system thresholds that are set in the system and color codes the counts accordingly, with Green, Yellow, or Red.
Top 10 Slow Transactions	Finds the most executed transactions by total execution time and then takes the top 10 transactions that incur the highest average execution time. Results list the instance page along with the average and total execution times, and the total count the page was executed.
Top 10 Slow Queries	Finds the most executed queries by total execution time and then takes the top 10 queries that incur the highest average execution time. Results list the query along with the average and total execution times, and the total count the query was executed.
Top 10 Long Running Jobs	Finds jobs that are incurring highest duration in minutes. Results list the job name, node, worker, and the duration.
Critical Support Cases	Lists the total number of severity 1 and 2 support cases in the report header. Provides case numbers as links, the area, priority, and state, along with tracking who opened the issue.

Database Growth Report

There are several database growth reports that are available that show how the instance database has increased over a selected date range.

Note:

Guided customers may select a range of up to 45 days.

Table 3. Database report and description
Report	Description
Primary Database	Various metrics on how the database has either grown or decreased over the selected time frame. Total DBI size based on the sum of all tables, calculated every 4 hours.
Database by Size (Including Shards)	Various metrics on how the database has either grown or decreased over the selected, including shards. Total DBI Size align with primary shards, this is calculated every 4 hours and can be used to visualize database growth over time.
Top 20 Tables (By Size)	Lists table name, size (GB), 1 day growth and rate, and the 7 day growth rate.

Performance Trend Report

Drill into additional detail on selected performance metrics.

The following report options are available in regards to system performance:

Transaction/Report Times
Database response
Semaphore depth
Event queues
Jobs recurring and running
Memory
User session summaries