Jumpstart Your CSDM: Crawl

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：6分

    • This accelerator provides an overview of the Crawl phase of the CSDM maturity journey, brief assessment of current Crawl data, and actionable steps to complete the phase.

    Accelerator Overview

    Jumpstart Your CSDM: Crawl provides impact customers with an overview and applied demonstration of the Common Service Data Model (CSDM) Crawl phase. This accelerator supports the customer’s CSDM maturity journey by breaking down specific action items to enhance understanding of the Crawl phase. As a result, customers can populate and rationalize their Business applications and Application services. This enables a more service-aware CMDB for use throughout additional workflows of ServiceNow.The offering also includes key resources and leading practice guides to help customers get started with the Crawl phase of the CSDM Maturity journey.

    Customers must first complete the Jumpstart Your CSDM: Foundation accelerator before taking this one, as this offering builds on the Foundation phase of the CSDM maturity journey.

    注:
    This Accelerator is only available for Impact Guided and Guided+ packages.

    What you get

    Session Preparation
    • Provision a temporary instance 
    • Activate and configure related plugins
    Customer Coaching Session #1 (up to 90 min)

    Includes the following:

    • Introduction to Business Applications and Application Services with an overview of their relationships and references
    • Brief assessment of Crawl data using the CSDM Data Foundations Dashboard
    • Temporary instance with 30 days access
    Customer Coaching Session #2 (Optional upon Customer request – up to 60 min)

    Opportunity for Q&A related to the CSDM Crawl phase.

    Requested customer resources

    Customer Resource  Responsibilities 
    Platform Owner Responsible for the overall accountability of the ServiceNow platform. Provides leadership and oversight to the System Administrators, ensures team alignment to business strategy and the ServiceNow roadmap, and is actively involved in the overarching governance of the platform. ✓
    CMDB / CSDM Administrator Maintains the stability and usability of the ServiceNow platform by performing application maintenance, focuses on on-going and remediation efforts within CMDB/CSDM. ✓
    System Administrator(s) Maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for cases related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. ✓
    Enterprise Architect Owner of application and business portfolio segments who manages alignment of organizations technology capabilities with their business goals and objectives. ✓
    Business Application Owner The owner of any deployed program, module or group of programs, that is designed to provide specific functionality on a computer infrastructure. ✓
    Trusted Service Partners Attends ServiceNow Impact Accelerator coaching session(s) to understand leading practices and potentially support customer going forward. ✓

    Requested information/access

    Please refer to the applicable Impact Accelerator Description available at https://www.servicenow.com/upgrade-schedules.html

    Exclusions

    This Impact Accelerator in its entirety or portions of the Impact Accelerator activities may not be available to customers in certain restricted environments or to self-hosted customers.

    ServiceNow is not responsible for implementing recommendations on Customer’s non-production or production instances.