Field Service Contractor Portal

Use Field Service Contractor Portal to manage work order tasks.

Field Service Contractor Portal enables managers and field service agents of contractor companies to manage and work on the assigned work order tasks.

You can make your ServiceNow Field Service Contractor Portal instance accessible from a company-branded or custom URL. For more information about customizing URLs, see Associating custom URLs to your instance.

If you have activated the Service Portal User Criteria Support plugin and set its property to true, you must assign permissions to different roles to enable access to the Field Service Contractor Portal. For more information, see Apply user criteria to a page, widget, or widget instance

• Log in to the Field Service Contractor Portal for the first time
  Click the link in the email you are sent after you are onboarded to change your password so you can log in for the first time.
• Onboard agents on the Field Service Contractor Portal
  Onboard a Field Service agent so the contractor company can assign outsourced work order tasks to be performed at the customer location by that agent.
• Approve or reject requests for onboarding agents
  Review external agent requests that are assigned to you for approval and determine whether to accept or reject them.
• View an agent profile on the Field Service Contractor Portal
  As a manager of a contractor company, you can view the profile information of all the agents in your teams.
• Assign additional manager assignments to an agent
  As a manager of a contractor company, you can assign additional manager role to the agents in your teams.
• Offboard agents on the Field Service Contractor Portal
  Offboard agents of the contractor company to terminate their services.
• Work order tasks on the Field Service Contractor Portal
  Organizations outsource their work order tasks to the contractor companies in the Field Service to perform required jobs at a customer location. Managers and agents of contractor companies use the Field Service Contractor Portal to view and manage the work order tasks assigned to them.
• Requesting and receiving required parts
  Get the parts you need to complete the assigned work order tasks.

Related concepts

• Contractor dashboard
• Configuring contractor capabilities