Fulfill a Zero Touch Refresh Fulfillment Request

  • Rversion finale: Australia
  • Mis à jour 12 mars 2026
  • 1 minute de lecture

    • As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.

    Avant de commencer

    The Service Exchange configuration necessary for the Zero Touch Refresh flow must have been set up. For more details, see Service Exchange configuration for Zero Touch Refresh.

    Role required: admin, asset, procurement_user, or inventory_user

    Pourquoi et quand exécuter cette tâche

    When an employee submits a Zero Touch Refresh request on the ServiceNow® instance of your customer, a corresponding Zero Touch Refresh Fulfillment Request is created on your ServiceNow® instance.

    Procédure

    1. Log in to your ServiceNow® instance.
    2. Navigate to All > Zero Touch Refresh Fulfillment Requests.
    3. Select a request that is in the Requested state.
    4. Review the details on the Zero Touch Refresh Fulfillment Request form.

      The Customer request number field shows the corresponding Zero Touch Refresh request number. The fields in the Shipment details tab and the Return shipment details tab are populated with the details specified in the Zero Touch Refresh request.

    5. Confirm the Zero Touch Refresh Fulfillment Request.
      1. In the State field, select Order confirmed.
      2. Select Save.
    6. Ship the replacement asset to the requester or to the stockroom.
      1. Enter the asset information in the Asset tag and Serial number fields.
      2. In the Shipment details tab, enter values in the Tracking number and Carrier fields.
      3. In the Return shipment details tab, enter values in the Tracking number and Carrier fields.
      4. In the State field, select Shipped.
      5. Select Save.
      6. In the shipment, include a box that the employee can use to return the old asset with an address label made out for the stockroom.
      7. Ship the new asset to the requester or to the stockroom location where the requester can pick up the asset.

    Résultats

    An asset with the serial number and asset tag specified in the Zero Touch Refresh Fulfillment Request is assigned to the employee.