SPM Benchmarks

The ServiceNow® SPM Benchmarks application provides you with an insight into the industry averages of your peers. Use your key performance indicators (KPIs) to compare your performance with global benchmarks, which contributes to improved performance for your organization.

This video provides an overview of how you can get started with SPM Benchmarks.

• Exploring SPM Benchmarks
  The SPM Benchmarks application provides clear visibility into your key performance indicators (KPIs) and trends, providing comparative insights relative to the industry averages of your peers. It enables you to gain deeper insights by comparing your performance with your peers based on industry, size, or region.
• Configuring SPM Benchmarks
  Learn about the process required to set up SPM Benchmarks to view the comparative understandings on your key performance indicators (KPIs).
• Customize the SPM Benchmarks KPIs
  You can customize the KPI information you would want to see in your SPM Benchmarks dashboard.
• SPM Benchmarks reference
  Reference information to provide additional details about SPM Benchmarks such as the fields, user roles, and scheduled job information.