Now Assist Data Kit

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Now Assist Data Kit

    ServiceNow® Now Assist Data Kit enables customers to add curated datasets to a data catalog, facilitating AI skill development and evaluation through the ServiceNow SDK. It supports creating custom datasets that enhance AI prompt and skill configurations within the platform.

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    Note that availability of certain Now Assist products and features may be restricted based on data center locations, hosting environments, or customer regions. Customers should verify product availability for their specific environment and monitor future release updates.

    Key Features

    • Dataset Creation: Allows building and adding datasets to data collections to support AI model training and evaluation.
    • Integration with ServiceNow SDK: Works seamlessly with the SDK to develop AI skills and prompts.
    • Configuration Support: Provides tools to configure datasets for specific AI use cases within Now Assist.
    • Support Resources: Access to ServiceNow Community, Known Error Portal, and Customer Service for troubleshooting and assistance.

    Important Considerations

    • AI Limitations: AI outputs may not always be accurate or appropriate; customers must test, validate, and apply human oversight, especially for critical domains such as healthcare, finance, legal, and security.
    • Data Processing: Data used by Now Assist Data Kit is transferred from customer instances to centralized ServiceNow environments, potentially across regions or third-party clouds like Microsoft Azure, following ServiceNow’s compliance policies.
    • Data Collection and Privacy: ServiceNow collects inputs and outputs from the application to improve AI technologies. Customers can opt out of data collection anytime via the Now Assist Opt-Out process.
    • Usage Policy: Customers must adhere to ServiceNow’s AI Acceptable Use Policy when utilizing Now Assist Data Kit features.

    Use ServiceNow®Now Assist Data Kit to add datasets to a data catalog. The curated data works with ServiceNow SDK to enable the AI skill development and evaluation.

    Get started

    Now Assist Data KitNow Assist Data Kit
    Important:
    Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Please check for availability updates in future releases.
    Important:
    Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.