AI Agent Studio

  • Release version: Yokohama
  • Updated July 31, 2025
  • 4 minutes to read
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    Summary of AI Agent Studio

    AI Agent Studio is a comprehensive application that enables ServiceNow customers to create, manage, and test AI agents and agentic workflows to automate business processes and achieve operational goals. It requires the installation of Now Assist AI agents to enable the agentic AI experience. The studio provides a centralized interface with guided tours, templates, recent activity views, and a checklist to help users successfully incorporate AI agents into workflows.

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    Key Features

    • Overview Page: Access templates and ready-made AI agents and workflows, explore recent creations or configurations, and use a checklist and video guidance to get started efficiently.
    • Create and Manage: Create, duplicate, or edit AI agents and agentic workflows with customizable list views, filters, and guided setup for configuration.
    • Activity Tracking: View execution logs for AI agents and workflows with filtering options, including version control to manage multiple versions effectively.
    • Testing Capabilities: Perform manual single execution tests to validate functionality or run automated evaluations to identify performance trends. Manual tests include execution and security access testing. Note that live agent chat support requires Now Assist in Virtual Agent.
    • Settings: Configure Now Assist Guardian for enhanced AI agent security, including offensiveness detection, prompt injection protection, and long-term memory management.
    • Analytics Dashboard: Monitor key metrics such as usage counts, time-to-resolution improvements, and execution volumes to assess AI agent effectiveness and efficiency gains.

    Practical Benefits

    ServiceNow customers can leverage AI Agent Studio to automate complex workflows with AI agents, improving operational efficiency and reducing manual effort. The integrated testing and analytics tools allow continual refinement and performance monitoring, ensuring AI agents deliver reliable and secure outcomes. The guided setup and ready-made templates accelerate deployment, enabling faster time to value.

    Create, manage, or test AI agents and agentic workflows so that you can create self-executing workflows to help you achieve your business goals.

    AI Agent Studio overview

    With the AI Agent Studio application, you can create, manage, or test AI agents and agentic workflows all in one place. To enable the agentic AI experience, you must first install Now Assist AI agents. For more information, see Install Now Assist AI agents.

    The Overview page has three sections where you can find the information that you must understand, begin, and continue developing AI agents and agentic workflows. When you first go to the AI Agent Studio, tour points are available to guide you through the experience.

    In the Ready-made agentic workflows and AI agents section, you can find the templates and ready-made AI agents and agentic workflows that you can incorporate as-is or in custom workflows that you create. You can even explore more templates to find the ones that best fit your needs.

    In the Recent agentic workflows and AI agents activity section, you can find the agentic workflows or AI agents that have been created or configured most recently. On both List views, you can create, duplicate, or delete agentic workflows or AI agents. The tab also includes a link to the AI Agents Dashboard where you can review the details about AI agent usage and performance.

    The third section is a card to open a modal with a journey checklist that describes the steps to incorporate the AI agents into your workflows successfully and a video that provides an overview of the AI agents and workflows to get you started. Select View steps to open this section.

    The following example shows the Overview page of AI Agent Studio.

    Figure 1. AI Agent Studio overview page
    AI Agent Studio overview page.

    Managing agentic workflows and AI agents

    From the AI Agent Studio Create and manage page, you can create, duplicate, or manage the existing agentic workflows and AI agents. This page has two tabs, one for agentic workflows and one for AI agents. You can edit the columns of the List view to change what information is displayed. You can also search or filter the Lists to find the agentic workflows and AI agents that you're looking for quickly. By selecting the name of the agentic workflow or AI agent, you can open Guided Setup to configure or reconfigure the agentic workflow or AI agent.

    The following example shows the AI Agent Studio create and manage page after several Now Assist applications are installed.

    Figure 2. AI Agent Studio create and manage page
    AI Agent Studio create and manage page.

    Agentic AI activity

    The activity page contains execution logs for both agentic workflows and AI agents. The list allows you to filter based on various fields, including the version. For more information on creating multiple versions of the List of steps field, see Version control for AI agents and agentic workflows.

    The following example shows several execution logs in AI Agent Studio.

    Figure 3. AI Agent Studio activity page
    AI Agent Studio activity page with list of AI agent and agentic workflow executions.

    Testing agentic AI

    From the AI Agent Studio testing page, you can review the different tests your AI agents and agentic workflows, both manual and automated. You can test the performance of your agentic AI by simulating a single execution manually, or you can use automated agentic evaluations for testing multiple executions. Single tests are best for evaluating whether the AI agent or agentic workflow does what you expect it to. Agentic evaluations are better at finding underlying patterns and trends that may not be noticeable one execution at a time.
    Note:
    The testing feature does not support the Now Assist panel assistance for live agent interactions. To connect to a live agent, use Now Assist in Virtual Agent instead. Otherwise, during live agent chat sessions, requester and agent users may be logged out unexpectedly due to sessions expiring prematurely.

    There are two types of manual tests you can do: AI agent or agentic workflow to test execution or Test access to test security controls. You can view your executed tests in the two tabs of the testing page. For manual execution tests, you can select the reply button to repeat the test. You can open the full details page of an automated test by selecting the test's name in the list in the Automated tab.

    The following example shows the inputs for a Generate Resolution Plan agentic workflow testing setup of AI Agent Studio.

    Figure 4. AI Agent Studio testing page
    AI Agent Studio testing home page
    Figure 5. AI Agent Studio testing execution
    AI Agent Studio testing playground

    AI Agent Studio settings

    From the AI Agent Studio Settings page, you can enable Now Assist Guardian for your AI agents. By using Now Assist Guardian, you can configure:

    The following image shows the AI Agent Studio settings.

    Figure 6. AI Agent Studio settings page
    AI Agent Studio settings page.

    AI Agent Analytics dashboard

    From the AI Agent Analytics dashboard, you can review the vital statistics about your AI agents and agentic workflows. You can see the data about the number of agents and agentic workflows used, time-to-resolution efficiency gain, and the number of executions.

    The following example shows the overview page for the AI Agent Analytics dashboard.

    Figure 7. AI Agent Analytics dashboard overview page
    AI Agent Analytics dashboard overview page.