Exploring ERP Customization Mining
Summarize
Summary of Exploring ERP Customization Mining
ERP Customization Mining (ERP-CM) is a ServiceNow solution designed to help customers identify legacy ERP system customizations that are suitable for replatforming onto the ServiceNow AI Platform. It targets custom applications and fields within outdated ERP modules, enabling you to modernize and maintain these assets more efficiently. By leveraging ERP Data Hub with ERP-CM, you can extract and organize legacy ERP data as remote or extraction tables, making it accessible for low-code app development using ServiceNow tools like App Engine Studio.
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Key Features
- Candidate Identification: ERP-CM scans legacy ERP systems to find custom code and fields that can be replatformed as ServiceNow apps.
- Integration with ERP Data Hub: Connects to ERP systems and builds data models using remote and extraction tables for real-time and bulk data retrieval.
- Replatforming Workflow: Provides a structured process starting from system connection, candidate discovery, and analysis to app development and performance monitoring.
- Candidate Management: Allows saving potential candidates, adding comments, attachments, and viewing suggestions for next steps and similar candidates to optimize replatforming efforts.
- Support for Any ERP Modules: Compatible with various ERP functional areas such as Finance, Procurement, and Sales, as configured in ERP Data Hub.
Practical Workflow for ServiceNow Customers
- Engage with your customer to agree on running ERP-CM analysis on their ERP system of record.
- Use ERP Data Hub to connect the ERP system to your ServiceNow instance and build ERP data models.
- Run ERP-CM to discover and score replatforming candidates based on customization complexity and potential.
- Evaluate candidates, consolidate similar ones, and save them for replatforming consideration.
- Confirm necessary ERP data availability in ServiceNow via remote and extraction tables.
- Develop scoped applications using App Engine Studio or other ServiceNow tools leveraging the replatformed ERP data.
- Monitor and measure new app performance with relevant analytics.
Benefits for ServiceNow Customers
- Accelerated Identification: Quickly find and prioritize ERP customizations to replatform without dependency on ERP admins.
- Centralized Candidate Management: Save and track candidates with actionable next steps and recommendations within ERP-CM.
- Improved Data Accessibility: Replatformed ERP data is available immediately in manageable tables and apps, reducing wait times and reliance on database administrators.
- Enhanced App Development: Use legacy ERP data as a live data source in ServiceNow apps, improving performance, security, and maintenance.
Additional Resources and Next Steps
ServiceNow customers can access further learning materials on ERP-CM through ServiceNow University, community sites, and documentation covering how ERP-CM extracts data, scores candidates, and integrates with ERP Data Hub. After identifying candidates, customers are encouraged to use other ServiceNow AI Platform capabilities to build and deploy replatformed applications effectively.
ERP Customization Mining (ERP-CM) enables you to identify candidates for replatforming. These candidates can be custom applications that were built on legacy ERP (Enterprise Resource Planning) systems that you want to quickly replatform.
Identifying candidates to replatform with ERP-CM
Legacy ERP systems can contain old tables with custom fields that have become difficult to maintain. Use ERP Data Hub and ERP-CM to identify candidates with custom fields to extract onto their instance as remote tables or extraction tables. Low-code developers can then use the legacy ERP fields as data sources for apps created on the ServiceNow AI Platform, using a builder such as App Engine Studio, to replatform them.
- Remote tables get their records from running an associated script against an external data source.
- Extraction tables retrieve large amounts of data using a scheduled query, and use transform tables to process data for use on the ServiceNow AI Platform.
Replatforming is the process of scanning legacy ERP system code to find potential candidates to move onto your ServiceNow AI Platform instance as new apps. You can use data from the ERP system as a source for apps built on the ServiceNow AI Platform, improving performance, enhancing security, and reducing maintenance.
When you find ERP candidates to replatform, ERP-CM also provides suggestions for next actions and similar candidates. ERP-CM supports any ERP modules, or functional areas that admins configure in ERP Data Hub. Some example modules are Finance, Procurement, and Sales. For more information, see Building and managing ERP models to work with ERP data.
Replatformed data is immediately available, mirrored in easy-to-manage tables and apps. Users no longer need to request information from database administrators, which can take weeks. Replatformed apps use the ERP system of record as the live data source.
Workflow for replatforming customized ERP applications
- Meet with the customer and agree to run an analysis with ERP Customization Mining on their ERP system of record.
- Connect the customer ERP system of record to the ServiceNow instance using ERP Data Hub. Note:Most customers have their own instance.
ERP-CM uses the system connections configured in ERP Data Hub. For more information, see Working with ERP systems in ERP Data Hub.
- Use ERP Data Hub to build ERP models from fields on the available remote tables. For more information, see the following topics:
- Run ERP Customization Mining to find candidates. Candidates are custom code in the system of record that you can replace with ServiceNow apps. For more information, see Browse an overview of candidates in ERP-CM.
- Choose the candidate to replatform. For more information, see Save potential candidates to replatform.
- Use the candidate details in ERP-CM as a central place to enter comments and save attachments relating to the candidate. For more information, see View and work with candidate details in ERP-CM.
- In the candidate details, identify any similar candidates that you could combine into a single replatformed app. For more information, see How ERP Customization Mining determines candidate score and potential.
- Return to ERP Data Hub to continue building data models with remote tables and extraction tables. Confirm that all the necessary data is available in the ServiceNow AI Platform. For more information, see Building and managing ERP models to work with ERP data.
- In App Engine Studio (AES) or another ServiceNow application, build a scoped app by using the replatformed data as a source. For more information, see Build apps using App Engine Studio.
- Measure and monitor the performance of the new app using applicable metrics and parameters with your preferred analytic tools.
Benefits of ERP Customization Mining
| Benefit | Feature | Role |
|---|---|---|
| Quickly identify candidates with custom code to replatform without waiting for your ERP administrator | Save potential candidates to replatform | sn_erp_mining.erp_admin, sn_erp_mining.erp_user |
| View suggestions for next steps and actions to guide you in replatforming | Check candidate recommendations in ERP-CM | sn_erp_mining.erp_admin, sn_erp_mining.erp_user |
| Compile selected candidates in a list by saving them | Save potential candidates to replatform | sn_erp_mining.erp_admin, sn_erp_mining.erp_user |
Additional resources for ERP-CM
| Learn more about ERP-CM | ServiceNow resources |
|---|---|
| ERP-CM enables Solution Integration consultants to find application candidates with customized code in their ERP system. |
Note: You must log in to ServiceNow University to access this resource. |