Emergency Alert template

Build an application in App Engine Studio (AES) using the Emergency Alert template to manage communications and track essential resources during an emergency.

To use the Emergency Alert template, install this application from the ServiceNow Store.

An emergency alert app allows your organization to keep employees informed and connected during natural disasters and infectious diseases, such as COVID-19.

You can use the Emergency Alert template to create command center dashboards and a mobile app to monitor and notify employees about the latest news. Employees can self-report their status, request work-from-home or time off, and receive instructions during an emergency. Managers can assess the impact on their respective teams, approve or reject requests, request for status, and automatically receive instruction on actions to take during any emergency.

For more information on creating an application using a template, see Create your app using an application template.

Emergency Alert template contents

The following tables, experiences, automated workflows, and roles are included in the Emergency Alert template for App Engine Studio (AES).

Tables in the Emergency Alert app template

Table label [name]	Description
Status Report Request Table [x_<company>_<my emergency_alert_app>_status_report_requests]	Track the severity of an emergency reported by employees. For example, the status, the color associated with danger levels, and conditions.
Self Report Table [x_<company>_<my emergency_alert_app>_status_report]	Track reported emergencies created by employees or managers. For example, the emergency details, status, duration, and affected individuals.
Emergency Alert Table [x_<company>_<my emergency_alert_app>_emergency_alert]	Track emergency alerts for your company. For example, the emergency type, who created the alert, and who has read the alerts.
Work Status Request Task Table [x_<company>_<my emergency_alert_app>_work_status_request_task]	Track the work status request of an emergency. For example, the requester, the assignee, and the state of the work status.

Experiences in the Emergency Alert app template

Experience	Experience type	Description
Emergency alert | SendEmergency AlertWS	Form	Form to create a new emergency alert record.
Self Report | Employee View	Form	Form for employees to report an emergency.
Self Report | Default View	Form	Form for employees to report an emergency.
Emergency Alert - Portal	Portal	Portal where employees can view reported emergencies, the status of their team, and submit a self report.
Emergency Alert | Default View	Form	Form to create a new emergency alert and connect knowledge resources to it.
Self Report | Update Report	Form	Form for employees to self report their health status.
Self Report | Activity View	Form	Form to add comments about a self report.
Self Report | RequestReportWS	Form	Form to self report an emergency within a specific time frame.
Status Report Request | Default View	Form	Form to send an update about an emergency with time and location details.
Self Report | Update status report	Form	Form to add an update about an emergency.
App name Workspace	Workspace	Workspace where admins can set up and send notifications, view dashboards, and configure lists and forms.
Work Status Request Task | Default view	Form	Form to update an employee about a work status request.

Automated workflows in the Emergency Alert app template

Workflow name	Workflow type	Description
Emergency report/update state for managers	Email	Notifies managers to update an emergency report if the source is empty.
Emergency Alert App - Please report or update status	Flow - record	Requests a status update on work.
Emergency Alert App - Status request for employees from manager	Flow - record	Notifies employees that a status request is made by their manager.
Self report submitted without manager	Email	Notifies that an employee submitted an expense request without listing their manager.
Emergency Alert App - Create Work Status Task When Self Report is created	Flow - record	Starts the work status task when a self report emergency is submitted.
Emergency Alert App - Create Status Report Requests for Affected	Flow	Creates or updates status report requests.
Emergency alert app - Create App Self Reports	Flow - record	Sends a notification when a report request is created or updated.
Emergency Alert App - Request for WFH/Time off submitted	Flow - record	Starts the work from home or time off request approval flow.
Emergency instructions for employees	Email	Notifies users if a status update is requested.
Emergency Alert App - Employee emergency report changes to submitted	Flow - record	Sends a notification when an employee self report has been submitted.
Emergency Alert App - Request for WFH/Time off approved/denied	Flow - record	Sends a notification to an employee when a WFH or Time off request is approved or denied.
Emergency Alert App - Employee emergency report request response submitted	Flow - record	Sends a notification when an employee emergency report has been submitted.
Request for WFH approved	Email	Notifies an employee that their request to work from home was approved.
Emergency alert app - Emergency instructions for employees	Flow - record	Sends employees instructions to follow during an emergency.
Please report/update status of employee	Email	Requests information about the status of an employee.
Self-report submitted for manager	Email	Notifies a manager that an emergency alert has been created and needs review.
Emergency Instructions for managers	Email	Notifies managers that their request was created and that their team will receive information about it.
Please report/update status	Email	Sends a notification when a status change has been committed.
Request for WFH/Time off submitted	Email	Notifies an employee that their work from home or time off request was successfully submitted.
Employee Emergency report submitted	Email	Notifies an employee that their emergency report was successfully submitted.
Emergency Alert App - Manager emergency request submitted	Flow - record	Sends a notification when a manager emergency report has been submitted.
Emergency Alert App - Employee emergency report submitted	Flow - record	Sends a notification when an employee submits changes to an emergency report.
Create KB article	Flow - record	Creates a knowledge base article when a new emergency alert is created.
Employee emergency report request submit	Email	Notifies an employee that their request for status was submitted and that their manager will be notified.
Emergency Alert App - Cancel work status task if self report closed	Flow - record	Cancels a work status request if the self report is closed.
Manager emergency request submitted	Email	Notifies managers that the emergency report was sent.
Please report/update status of employee	Email	Notifies employees of action needed on their self report.
Request for WFH denied	Email	Notifies the employee that their work from home request was denied.
Emergency Alert App - Emergency report/update state for managers	Flow - record	Sends a notification based on changes in an emergency alert report.

Roles in the Emergency Alert app template

Role title [name]	Description	Contains roles
Emergency alert admin [x_<company-code>_ <my emergency_alert_app>.emergency_alert_admin]	Admins manage the app and configure the dashboard	Create, Read (all), Edit (all), Delete
Emergency alert manager [x_<company-code>_ <my emergency_alert_app>.manager]	Managers can approve or reject requests, access dashboards, and send notifications	Create, Read (all), Edit (all)
Emergency alert employee [x_<company-name>_ <my emergency_alert_app>.emergency_alert_employee]	Self-report emergency alerts	Create, Read (own), Edit (own)
Admin	The System Administrator role. This role has access to all system features, functions, and data regardless of security constraints.	Create, Read (all), Edit (all), Delete
Public	No login is required to access features or functions with the public role.	No access by default.