ServiceNow keyboard shortcuts

Release version: Nofamily

Updated March 18, 2026

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Summary of ServiceNow Keyboard Shortcuts

ServiceNow integrates keyboard shortcuts as a key accessibility feature to help users navigate and operate the platform efficiently. Keyboard shortcuts enhance digital accessibility by enabling faster task execution and providing alternative navigation methods, which is especially important for users with disabilities such as mobility, dexterity, or visual impairments. These shortcuts support independence and equal access to information by minimizing reliance on mouse navigation.

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This resource consolidates documentation links detailing keyboard shortcuts available across various ServiceNow products and features, allowing users to optimize their experience whether for productivity or accessibility reasons.

Key Features

Next Experience Keyboard Shortcuts: Includes enabling preferences, customization, and navigation within Next Experience pickers.
Core UI Shortcuts: Options for all users to enable shortcuts and for admins to disable them globally, with configurable keys.
Performance Analytics and Reporting: Keyboard shortcuts tailored for exploring reports and using the Report Designer.
AI Platform and Development Tools: Shortcuts for HTML field editing, ServiceNow IDE, legacy Studio, syntax editor, and AI-powered code generation with Now Assist.
Operational Management and Case Handling: Shortcuts for ITOM, Service Mapping in accessibility mode, frontline case pages in CSM, and workspace configuration.
Email and Workflow Automation: Keyboard and mouse shortcuts for adding email recipients, using ActionSet SendKeys, and managing workflows.
Employee and Strategic Portfolio Management: Shortcuts for Employee Service Management, Employee Center Pro microsites, and collaborating within Strategic Portfolio Management spaces.

Key Outcomes

By familiarizing themselves with these keyboard shortcuts, ServiceNow customers can expect:

Improved efficiency in navigating and performing tasks within the ServiceNow platform.
Greater accessibility for users with diverse needs, promoting independence and equal access.
A centralized resource to quickly find and apply keyboard shortcut guides relevant to specific products or features.
Enhanced user experience through customizable and configurable shortcut options tailored to individual workflows.

ServiceNow strives to incorporate accessibility features into its AI Platform and products. Keyboard shortcuts play a crucial role in ensuring that users can navigate and utilize our tools efficiently. Explore the links in this topic to learn more.

Keyboard shortcuts are a crucial aspect of digital accessibility, enabling users to navigate and interact with digital products more efficiently. For individuals with disabilities, keyboard shortcuts can be particularly empowering, allowing them to bypass cumbersome navigation and access content with greater ease. By providing alternative ways to perform common tasks, keyboard shortcuts promote independence and equal access to information.

These shortcuts can be designed and implemented to support users with diverse needs. This includes users with mobility or dexterity impairments, visual impairments, or those who simply prefer keyboard navigation.

This page is a helpful resource that collects links to documentation about the keyboard shortcuts available for our products and features. Whether you want to work more efficiently or need alternative ways to navigate due to accessibility needs, you will find useful information here to improve your experience.

Quick access to keyboard shortcuts documentation

Below, you will find links to detailed guides on keyboard shortcuts for different aspects of our platform and products. These resources are designed to help you understand and utilize the full range of keyboard navigation options available.

To get started, explore the sections below:

Table 1. Keyboard shortcuts documentation
Product	Documentation
Next Experience Keyboard Shortcuts	Configure Next Experience accessibility preferences Enable keyboard shortcuts preference Customize Next Experience keyboard shortcuts Exploring Next Experience pickers
Core UI keyboard shortcuts	All users: Enable keyboard shortcuts Admins: Disable keyboard shortcuts globally Configure keys for keyboard shortcuts Performance Analytics: Exploring reporting Report Designer keyboard shortcuts
ServiceNow AI Platform	Editing functions in HTML field editor
IT Operations Management (ITOM)	Express List keyboard shortcuts Keyboard shortcuts for operating Service Mapping in accessibility mode
Configurable Workspace UI	Front-line case page keyboard shortcuts in CSM Configurable Workspace Add response templates with a keyboard shortcut Keyboard and mouse device shortcuts for adding email recipients
Workflow Data Fabric	Use the ActionSet SendKeys action Keyboard utilities
Employee Service Management	Employee Center Pro: Microsites
Building applications	ServiceNow IDE user interface Legacy--ServiceNow Studio keyboard shortcuts
API implementation and reference	Syntax editor keyboard shortcuts and actions Now Assist for code generation Keyboard shortcuts Generate scripts with AI powered code generation (Yokohama) Edit code with Now Assist
Strategic Portfolio Management	Collaborating with spaces in CWM

By providing centralized access to these resources, we aim to support your productivity and accessibility goals.