Remote task definition inbound and outbound fields

The inbound and outbound fields of the remote task definition required for the Zero Touch Refresh flow.

Inbound field values

For each field, the source table and target table are the Zero Touch Refresh Fulfillment Request table [sn_itam_ztr_fulfillment_req].

The Target field value is the same as the Source field value. The value in the source field is sent from the source table on the requester's ServiceNow instance to the target field in the table on the provider's instance to which the source field is synced.

The Sync when value is Insert, which updates the target field on the remote task's parent record only when the remote task is initially inserted.

表 : 1. Inbound fields

Field label	Field name	Max length	Source field
Customer request number	customer_request_number	40	Customer request number
Model	model	255	Model
State	state	40	State
Name	name	151	Name
Email	email	100	Email
Mobile	mobile	40	Mobile
Street	street	255	Street (street)
City	city	40	City (city)
State or Province	state_loc	40	State/Province (state_loc)
Country	country	40	Country (country)
Zip or Postal code	zip	40	Zip/Postal code
Return name	return_name	151	Name (return_name)
Return street	return_street	255	Street (return_street)
Return city	return_city	40	City (return_city)
Return state or province	return_state_loc	40	State/Province (return_state_loc)
Return country	return_country	40	Country (return_country)
Return zip or postal code	return_zip	40	Zip/Postal code (return_zip)

Outbound field values

For each field, the source table and target table are Zero Touch Refresh Fulfillment Request table [sn_itam_ztr_fulfillment_req].

The Target field value is the same as the Source field value. The value in the Source field is sent from the source table on the provider's ServiceNow instance to the target field on the table on the requester's instance to which the source field is synced.

The Sync when value is Insert and Update, which updates the target field on the remote task's parent record every time the remote task is updated.

表 : 2. Outbound fields

Field label	Field name	Max length	Source field
Serial number	serial_number	100	Serial number
Asset tag	asset_tag	40	Asset tag
State	state	40	State
Tracking number	tracking_number	40	Tracking number (tracking_number)
Carrier	carrier	80	Carrier (carrier)
Return tracking number	return_tracking_number	40	Tracking number (return_tracking_number)
Return carrier	return_carrier	80	(return_carrier)