Acknowledge receipt of an asset on a mobile device

  • リリースバージョン: Australia
  • 更新日 2026年03月12日
  • 所要時間：1分

    • As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.

    始める前に

    To use your mobile device for this acknowledgment, you must have the ServiceNow mobile app installed on your iOS or Android mobile device.

    Role required: none

    手順

    1. Navigate to My Items > My assets.
    2. Tap the asset.
    3. Tap Scan delivered asset.
    4. Provide the asset tag information.
      • To provide the information through a scan, scan the asset tag of the asset.
      • To provide the information manually, enter a value in the Asset tag field.
    5. Select Submit.

    タスクの結果

    • The state of the asset changes to In use.
    • The state of the Receive asset task of the Zero Touch Refresh request changes to Closed.