Exploring Hardware Asset Management

Learn more about Hardware Asset Management by reviewing the benefits that it can provide for different users in your organization.

Hardware Asset Management overview

Hardware Asset Management enables you to track and manage the end-to-end life-cycle of all your organizational assets such as hardware and consumables. You can simplify every stage of the asset life-cycle with prescriptive workflows and tasks. Asset tagging, assigning ownership, and location tracking of the asset mitigate the risk of asset loss. Hardware Asset Management can also identify unapproved hardware assets and ensure compliance with established policies and regulations of your organization.

Hardware Asset Management benefits

Benefit	Feature	Users
Manage your asset life-cycle and keep the asset records accurate and up-to-date through an intuitive, centralized, and single-pane view of the hardware asset estate that directs you to critical Hardware Asset Management priorities and activities.	Hardware Asset Workspace	Executives/Application owners/Asset managers/Inventory users
Leverage mobile devices to receive assets into stockrooms and conduct on-site audits for accurate inventory checks.	Mobile asset scanning	Asset managers/Asset administrators/Inventory administrators
Streamline your asset life-cycle with pre-built and guided workflows of Hardware Asset Management.	Asset life-cycle automation	Asset managers/Asset administrators
Automate Return Merchandise Automation (RMA) processes for assets to be returned, replaced, or repaired.	Return Merchandise Authorization	Asset managers/Inventory administrators
Manage a complex group of assets as a single parent record.	Asset bundles	Asset managers/Asset administrators
Automate the process of reclaiming assets assigned to a departing employee.	Asset reclamation	Employees/Asset managers/Inventory administrators
Manage asset donation to charity organizations with workflow.	Asset donation	Employees/Asset managers/Inventory managers
Operate stockrooms with greater precision by linking assets to pallets and tracking assets at the aisle and space level.	Pallets for inventory	Asset managers/Inventory administrators
Handle all loaner asset requests and make sure of the timely preparation and deployment of loaner assets.	Loaner assets	Employees/Inventory administrators
Automate the ordering, asset tagging, and delivery of your employees' hardware asset refresh requests.	Zero Touch Refresh	Employees/Asset managers/Inventory administrators
Track shipments by creating connections to carriers via APIs.	Shipment carrier integration	Administrators/Asset managers/ Inventory administrators
Automate and create hardware asset records before they are received.	Advanced Shipment Notification (ASN)	Administrators
Request hardware products to be used in the organization, onboard the product, and define the TRM life-cycle phases.	Manage onboarding of hardware products using Application Portfolio Management	Enterprise architects/Application owners
Get defective hardware assets in a stockroom repaired quickly using the Repair flow.	Repair flow	Asset managers
Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application.	Inventory picking for Hardware Asset Management	Inventory users
Track asset movement from the receiving bay of the inventory to the designated space within the stockroom using the Asset put away task.	Managing inventory by putting away assets in the stockroom drop-off location	Inventory users
Enable hardware asset requests to be fulfilled with minimal intervention.	Zero Touch request flow	Employees/ External providers/ Catalog administrators
Perform remote asset audits for the required hardware assets irrespective of their locations by using Asset Attestation.	Asset Attestation	Asset managers/ Inventory users/ Employees
Receive hardware and consumable assets at stockrooms from any workflow at a centralized location	Receiving hardware and consumable assets at stockrooms	Asset managers/ Inventory users
Assess how effectively and efficiently assets fulfill their intended functions within your organization using the Asset performance reports.	Asset performance reports	Asset managers
Track and manage stockrooms efficiently by evaluating the inventory reports.	Inventory reports	Inventory users

Using Guided Setup to implement Hardware Asset Management

Hardware Asset Management Guided Setup provides a sequence of tasks that help you configure Hardware Asset Management on your ServiceNow instance. To open Hardware Asset Management guided setup, navigate to App > Guided Setup. For more information about using the Guided Setup interface, see Using guided setup.