Repair the RMA asset

Indicate whether the Return Merchandise Authorization (RMA) asset has been repaired or considered unrepairable.

始める前に

Role required: sn_daas_ham.daas_asset_manager or inventory_user

• Install the Hardware Asset Management for DaaS application from ServiceNow Store.
• Install the Hardware Asset Management application from ServiceNow Store.

手順

1. Navigate to Workspaces > Hardware Asset Workspace.
2. Select the DaaS provider view.
3. Select the RMA orders tab.
4. Select an RMA order number.
5. Select the RMA response order lines tab.
6. Select the asset task number with the Task type as Repair asset.
7. On the form, fill in the fields.

   表 : 1. Repair asset form

   Field	Description
   Number	Unique number for the Repair asset task.
   Asset order line	The RMA response order line number associated with this task.
   State	Status of the Repair asset task. This field is automatically set to Open.
   Assignment group	The assignment group for the individual who is responsible for working on the Repair asset task.
   Task name	Name of the current task. This field is automatically set to Repair asset.
   Stockroom	This field is automatically populated with the stockroom details that you provided in the Receive task. For more information, see Receive asset. 注: This field doesn't include any information for the On-site assessment flow. For more information about selecting the assessment action, see Assess the RMA asset.
   Due date	Estimated date of completing this task.
   Assigned to	The individual responsible for working on the Repair asset task.
   Repair result	Indication of whether the Return Merchandise Authorization (RMA) asset has been repaired or considered unrepairable. Repaired Unrepairable
   Short description	Brief description of the task.
   Description	Detailed description of the task.
   Work notes	Notes about the task that are visible to all users within your organization.

8. Select Close Task.

タスクの結果

• The result of the task completion changes according to the value selected in the Repair result field:
  • If you select Repaired, a task is created displaying a unique asset task number with the task type as Evaluate asset after you refresh the list. The Stage field of the RMA response order line is set to Quality check.
  • If you select Unrepairable, a task is created displaying a unique asset task number with the task type as Ship after you refresh the list. The Stage field of the RMA response order line is set to Inbound shipment. A new inbound asset order is created.
• The State field of the Repair asset task is set to Closed Complete.

次のタスク

Evaluate the repaired asset or Ship the asset to the DaaS provider