Determine and verify Microsoft 365 subscription information in your ServiceNow instance

Determine the exact software subscription information to be pulled from the Microsoft 365 admin center and verify if complete subscription information is pulled accurately to ServiceNow.

始める前に

Role required: sam_admin

手順

1. Filter with the Microsoft 365 integration profile you created to determine the exact software subscription information to be pulled from Microsoft 365 admin center to ServiceNow.
   This subscription includes all subscriptions available on the Microsoft 365 admin center.
2. Verify with the Microsoft 365 admin if complete subscription information is pulled accurately to ServiceNow.
   注:

   Software Asset Management pulls the last activity date for Microsoft 365 products using a combination of Microsoft System Center Configuration Manager (SCCM) integration and Microsoft 365 integration.

3. If your Microsoft 365 subscription data isn’t getting pulled into Software Asset Management, verify your integration setup:
   1. On the Integration Profile form, open the REST message record by selecting the Preview icon () next to the REST message field.
   2. Select Open Record in the record preview.
   3. On the Rest Message form, select the Get OAuth Token related link.
      注:

      For the role required to perform this step, refer to the Minimal user permissions table.
   4. On the OAuth flow verification dialog box, view the status of the OAuth flow to determine whether your integration is set up correctly.
      • If the OAuth token flow completed successfully message appears, your integration is set up correctly.
      • If the OAuth flow failed message appears, your integration isn’t set up correctly. Use the information in this message to identify the errors in your integration setup.
4. If your Power BI usage isn’t getting pulled into Software Asset Management, verify the status of your Power BI API connection.
   1. On the Integration Profile form, select and hold (or right-click) the form header.
   2. Select Show XML.
      注:

      If the Show XML option isn't visible in the default view, you can customize the view. Select and hold (or right-click) the form header and then select View > custom integration.
   3. Under <xml> > <samp_sw_subscription_profile> > <custom_properties>, view the powerBIAPIStatus property to determine the status of your Power BI API connection.
      • If the powerBIAPIStatus property is set to success, the Power BI API connection was successful.
      • If the powerBIAPIStatus property is set to failed, the Power BI API connection wasn’t successful. Verify that you’ve followed all the integration setup steps correctly. You can also check your logs for more information about any errors in your integration setup.
5. オプション: If the User field in the Software Subscription [samp_sw_subscription] table is empty, you can map the field with an associated user.

   For more information, see Associate a user with subscription records.