Add Worknote Link to Context action

Add a journal field entry containing a link to the current flow context record. Use the link to view the flow execution details of the current flow. You can add a flow context link to any record that has a journal field.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Inputs

Provide a value for each input that your flow needs. To add dynamic values, you can also drag and drop pills from the Data panel or select them from the pill picker.

Table

Data type: Table Name

Table name containing the record you want to update with a link.

Record

Data type: Record

Record where you want to add a link to the flow execution details. You can use the Look Up Record action to find an appropriate record.

Journal Field

Data type: Field Name

Journal field to insert the link to the flow execution details. For example, the work notes field of a task record.

Outputs

This action has no outputs. Instead it updates the selected record to add a direct link to the flow execution details for the flow that ran this action.

Add a link to an incident record

In this example, a flow runs when an priority 1 incident is created in the Network category. The Update Record action assigns the incident to the Network assignment group. The Add Worknote Link to Context action updates the trigger incident record. The action adds the link to Work notes journal field.

The execution details show that the trigger incident record INC008112 was updated to add a link to the work notes field.

The incident record work notes field contains a text message and a link to the flow execution details for the flow.