Optional activities
Enable your agents and fulfillers to add additional activities as they go through a playbook.
Overview
Admins enable and add optional activities in the Workflow Studio Playbooks builder, while agents and fulfillers add and complete optional activities in Playbook Experience.
As an example, if you have a playbook for a Security Incident, a playbook admin could add an optional activity for a virus scan. When the activity runs, the optional virus scan activity would take the parent Security Incident record and run third-party virus scanning integrations on Configuration Management Database (CMDB) assets associated with the parent record. The security analyst can decide at runtime whether to run a virus scan based on their assessment of the situation.
- Turn on and add optional activities to a playbook in Workflow Studio.
- Optional activities are configured like other activities. To see design an automated process.
- Agents add optional activities in Playbook Experience.
Add an Optional Activity to a playbook
As a Playbooks administrator, add an optional activity to a playbook that Playbook Experience agents and fulfillers can choose to add and complete during the playbook runtime.
始める前に
Role required: playbook.admin or pd_author
手順
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Switch to Board view.
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In the upper right-hand corner, toggle on Optional activities.
The optional activities swimlane opens.